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I’ve got a couple of questions.
I’m wondering if Carnival has a chance in the next couple days to get the word out about their new sales requirements for FAM’s to those of us in YTB? I’m also wondering what most of YTB will think of Carnival for making this move after our Top Producers enjoy a cruise with them for free. I couldn’t tell you if this has ever been done before, and I imagine that it probably has, but I’m wondering how often Carnival or any other cruise line reserves and entire ship for one company?
Wow…I have a lot of questions today, don’t I?
I spend a lot of time reading comments and posts on forums, message boards, and blogs and I find some of the positioning about what Carnival announced on Wednesday about their new requirements concerning FAM trips. For some reason, everyone who opposes the YTB business model thinks (in general terms) that Carnival is “putting the screws” to YTB for making this move, “turning up the heat” if you will.
Chaaa…right!
What Carnival is doing is trying to let the rest of the travel industry know they hear and understand the issues that Traditional Travel Agents have. For good reason too, Vicki Freed was hammered so bad on her Blog that she had to remove all comments from irate Travel Agents who condemned Carnival for supporting YTB and other Travel MLM’s. The problem is that Carnival knows exactly who and what YTB is. Not only has Carnival awarded their Pinnacle Award to YTB for the last three years in a row, but Carnival was also the company who came to YTB’s aid back in November to help prove to the rest of the industry that YTB sells travel.
Guys, they threw Travel Agents a bone, and they can chew on it all they want. Like I said in my last post, Carnival figured out a way to have their cake and eat it too. The issues are not either/or, and there is a way to have both.
I have to wonder when some will wake up and smell the coffee. They need to open their eyes and look at what just transpired. Can they not only see support Carnival gives YTB or the supporting documentation Travel Weekly and Modern Agent have provided with quotes about MLM’s producing impressive numbers for suppliers? Even long time opposition to YTB Travel Trade now understands the impact of YTB and our growing sales numbers.
Some also believe this is the beginning of the end of the impressive recruiting numbers that YTB has been producing, more than doubling our sales force from 60K to over 135K in 2007 alone. Little do they know, (or simply ignore) that YTB has been laying the ground work for what’s currently going on for months.
Back in August, at the National Convention, the Coach’s Birthday Bash was announced. While the contest does reward our top Power Team Builders, that’s only HALF of the ship. The other half of the ship this weekend are top Travel Sellers with our company. Winners of Travel sales were based on the number of bookings (double occupancy) for all cruises, tours, and vacation packages booked. Air, car, and hotel were ONLY included in the total if all three are booked together. No other combinations of air, car, and hotel applied.
Other Travel related programs introduced back in August included:
- In addition to our Directors who build teams, now any RTA who earns $25,000 in travel commissions in a 12-month period will qualify for fully paid health insurance with Blue Cross Blue Shield. Commission level must be maintained to continue to receive this benefit.
- Effective January 1, 2008, new requirements were placed in order to qualify for a YTB Referring Travel Agent credential card. RTAs joining as of January 1, 2008 must sell a minimum of $1,500 in travel before applying for the RTA credential card. ($2,500 for CLIA requirements)
- Fun & Travel Magazine was introduced as a twice annual publication all about TRAVEL! (And ONLY Travel) This magazine discusses travel trends, features preferred vendors, and reviews the hottest travel destinations.
- RTAs were also introduced a new opportunity to sell a one-year subscription in a Two Fly Free program for a $300 fee. This will allow for free airfare from select cities when purchased in conjunction with a 7-10 night hotel stay (international destinations are also available).
Many also don’t realize that YTB already had it’s own requirements in place for FAM’s. Any RTA who wanted a FAM trip with Carnival, or any other cruise line, needed to abide and follow the following company requirements.
“Book only two cruises (two cabins) at regular fare for your customers and you’ll be qualified to take another discounted cruise.
All announced to YTB Reps and RTA’s long before any of the current issues surrounding Travel MLM’s came to light from the other side. And we still grew like gangbusters in spite of these new requirements and policies that the other side thinks “turns up the heat”.
I have a good friend who’s outside of the industry, (cruisinman) who’s been a real advocate of Travel MLM’s for years. He understands the model very well, as he was with other Travel MLM’s in the mid to late 90’s. For as long as I’ve known Tom, he’s been predicting that suppliers would either turn off, or require exactly what Carnival just announced concerning the FAM issue. If you look at the thread I’ve linked to and comments concerning Tom, you can easily come to the conclusion that not only do Traditional Travel Agents not like him, but he also doesn’t care what they think.
I say “Bully Mr. Coleman for your insight." While Tom hasn’t been on mark, (Nor have I) all the time, he does have a much better overview and understanding of the entire industry. He had this Carnival move pegged years ago, and I’m willing to bet that not one Travel Agent that he irritates will recognize that.
But I will.
Knowledge and understanding is power. For those of us who have a firm grasp of what’s really going on in this industry right now like YTB, this Carnival move helps YTB separate itself from all those “Overpriced Travel Clubs” that Nadine Godwin mentioned in her predictions on Monday. I suppose we will always have individuals who take predictions like Nadine’s and twist them to mean something entirely different. Verbiage like “in some cases” automatically translates to “YTB”, the phrase “impressive sales” translates to “some sales”, and “players” translate to Travel MLM’s not Suppliers.
If Travel Agents need to view the issues surrounding Travel MLM’s from this perspective, it’s certainly within their right. In the meantime, YTB just keep chugging along, doing what we do, and while I recognize what’s being said, I have to question the validity of the translations by those opposed to our model.
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Doug & Ronda Bauknight
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Labels: "Card Mill", Carnival, FAM's, Modern Agent, National Convention, Travel MLM, Travel Trade, Travel Weekly, Vicki Freed
While I commend YTB on having production levels in place for obtaining FAMs, etc, they are still low.
Why not step up to the plate and let the real YTB agents prove themselves by matching the IATAN level of $5,000 in commission per year?
Posted by Anonymous | Thursday, January 10, 2008
Tom Coleman is a blowhard. LOL and all that jazz. He's been wrong in his predictions (all that insider info you know) so many times that he's become the official comedien for YTB. Gotta say that YTB is pretty funny too!
Posted by Anonymous | Thursday, January 10, 2008
IATAN “was” a possibility for those that wanted to step up to the plate and earn that right with YTB. However, because the industry is up in arms right now about these entry level credentials, which have been loosing value for years, the plug has been pulled, and it’s up to YTB to show IATA just how many of our RTA’s DO qualify for this credential.
And no, I have no idea how many there are, but they are gaining in numbers.
YTB went through the same issue in California this time last year, when they passed legislation to forbid “card mills” from handing out entry level credentials. This was a prime example of YTB being lumped in with all the rest simply because we have a Network Marketing arm. After an appeal, and being able to show the courts just how much an average YTB RTA actually books, the ban was lifted for YTB with the current requirements we have now made company wide. ($1500 for RTA credentials, $2500 for CLIA credentials.)
While everyone thought these requirements would kill YTB, California jumped from almost dead last to third in the country for states with YTB RTA’s in 2007.
Posted by TravelPro | Thursday, January 10, 2008
"RTAs joining as of January 1, 2008 must sell a minimum of $1,500 in travel before applying for the RTA credential card. ($2,500 for CLIA requirements)"
$1500/$2500 in travel SALES? Not commissions earned?
Send a friend or family - maybe 2 or 3, depending on the trip cost, and you can earn that in no time.
What a joke. You're just creating a token amount to make California happy.
Meet some REAL requirements and then maybe I'll give YTB the respect you say it deserves.
Posted by Anonymous | Thursday, January 10, 2008
Wow--this blog seemed to have SOME credibility till that whole "good friend" Tom Coleman knows the industry stuff.
Sorry dude, you need to change those glasses!
Posted by Anonymous | Thursday, January 10, 2008
Ahhh, just what I like to see, a bunch of Anonymous posters making bold claims.
I’m well aware that some might have issues with some of my friendships. Lord knows the harassment I’ve taken for befriending John Frenaye, now questions about Tom Coleman.
Seems to me that a few of us might need to read Dale Carnegie's “How to Win Friends and Influence People”? Real people from opposite sides of the fence can come together on real issues in our industry, while others are content with anonymous name calling and bickering about personalities.
Which is more productive I wonder?
Any issues anyone has with either John or Tom are entirely their own. While I don’t agree with everything either of them have to say, I do allow room for agreement and have gotten to know both. This blanket intolerance speaks more about you than it does about anyone else.
In regards to the respect you claim that I want or deserve, I’ll pass thank you. Makes very little difference to me what anyone thinks of me or YTB who hides behind an Anonymous screen name. If you would like to discuss real issues as a real person, you are free to do so here without ridicule or judgment. I can’t promise it will change the level of important your respect holds concerning me or YTB, but it’s a good place to start.
Posted by TravelPro | Thursday, January 10, 2008
Doug, I have to agree with all the others, including those using "anonymous" regarding Tom Coleman. If you read through the posts by him on Travel Weekly, you will find that he is nothing more than what is called a "troll". He likes nothing more than to be a provocateur, making inappropriate comments and insults to people, and showing up in topics and making nonsensical comments. This has been going on since day one that he appeared on the Travel Weekly forums.
While he MAY know a lot about MLM's, he has proven time and again that the information he "possesses" regarding YTB is false, as every time he has said anything of "merit" or made a prediction, it has ultimately been proven to be untrue. His credibility, and the level of respect he has with the traditional agents, and several of the MLMer's is zilch.
The amount of respect that you have garned within the traditionalist community through this blog, and you willingness to look at both sides of the story, has unfortunately come into question with many now that you seemingly have endorsed Tom and his opinions.
Posted by Anonymous | Friday, January 11, 2008
While I’m sorry to hear that John, even I wouldn’t have a chance in hell in gaining any respect in the Travel Weekly forums. I also find it odd that you commend me for my “willingness” to look at both sides, but am I to assume you and other traditionalists are “unwilling”?
The MLM section of that forum has been overrun by Traditionalists who bicker, complain, attack, and belittle those of us involved the MLM programs. The intent of the Topic there was to keep “MLMers” out of “your” section. Traditional Agents have no one to blame but themselves regarding the conduct and need to take a good hard look in the mirror at their own behavior now.
If you’re proud of the behavior in that forum, so be it, but I read down the list of topics (started by Traditional Agents not MLM’ers or Tom) and comments made by them and here is what I see:
YTB, Help Me To Understand.
“I doubt any YTBer will be able to explain this one”
Last Trading Day of the Year
“Last trading day of the year and YTB's first sale of stock today was down.”
Unhappy YTB RTA
“What's MOST shocking here is that some idiot thinks the IATA (or is it RCL) was pulled because of ONE rogue RTA!”
latest YTB press release
“I'll tell ya....you guys are at least good for a chuckle if nothing else.”
I found this amusing but frigtening at the same time
“omg. And YTB went to CA legislature to stop card mills? Isn't that an oxy-moron?”
Based on what I see in that forum a much more accurate description would be “intolerance”.
Travel Weekly already closed that thread once due to all the negativity and childish behavior there. (Read the “Important Notice” that everyone’s ignoring at the top.) Tom Coleman is not the only “Troll” who posts there and to single him out without looking at your own behavior and conduct degrades your credibility or ability to look at the issues from all perspectives to make an informed, educated decision.
I’m not being “snarky” but I need to ask…how is that forum productive? How will that forum resolve the issues you have? How will that forum be viewed by your clients and customers regarding you being “Professional”?
All that forum effectively does John is make you feel better about yourself because you can blow off some steam around the water cooler with your other Traditionalists.
I could care less what any of those “Posters” think of me on that forum, nor do I even want the respect of such intolerance and childish behavior from grown adults. Why should I? My attitude towards YOU is the same over there as yours is with Tom.
Outside of the forum however, I get respect, intelligent discussion, and we’ve helped resolve an issue or two.
“Willingness” needs to work both ways in order for our issues to be resolved, and I see none of that on the Travel Weekly MLM forums.
Posted by TravelPro | Friday, January 11, 2008
LOL - Doug - too funny . . .
Actually - I was only wrong about 2 things - ytb being affected by the RCCL decision and ytb being affected by the IATAN decision.
These old hens make a mountain out of a mole hill.
They just can't stand to have someone take advantage of free speech!
I applaud YTB for instituting "sales" requirements to gain credentials.
I also applaud Carnival for instituting "sales" thresholds in order to take advantage of "perks". Bravo Vicki Bravo!
Now to John and the other quacks - relax and enjoy being free! Lighten up a tad and go sell something.
Here's a few more predictions for ya in 2008:
1) YTB will be reinstated by IATAN by the summer.
2) YTB will become a Travel weekly TOP TWENTY Power Seller in 2008.
3) YTB will continue to grow!
4) YTB will offer the average American the ability to sell travel through their own business AND enjoy the rewards that surely will come from these efforts.
Lastly - to all my fans - Have a GREAT '08!
Keep on keeping it real Doug!
Tom Coleman
CruisinMan the King of Travel MLM!
Posted by Anonymous | Friday, January 11, 2008
One other note:
When the old hen travel agents become tired of the daily grind - they might want to consider joining YTB and employing LEVERAGE to get with the movement BEFORE the paradigm shift occurs once again in travel mlm's.
Just a thought.
Tom Coleman
( Worlds Most Renown Travel Troll )
Posted by Anonymous | Friday, January 11, 2008
Tom,
I need to be very careful about how this “may” come across, but I’m going to say it anyway.
It’s my perception as an observer of the Travel Weekly forum is that you treat them exactly how they treat us, and they don’t like being treated that way. (Nor should they.) When someone comes to challenge what they perceive to be true the way you do, it does rub people the wrong way. You and I just have a different way of getting our message across. Kind of like a “Good Cop” / “Bad Cop”.
I find it fascinating that because I agree with something that you predicted to come true, actually did come true, my credibility is questioned simply because I point it out.
Interesting to say the least.
Tell me if this doesn’t sound like a Tom Coleman quote.
“But by aggregating the many sales of small producers, the MLMs will deliver impressive numbers for suppliers.”
You’ve quoted that several times in the forums, but I fail to understand how a quote like this can be discredited so quickly as being wrong when it was Travel Weekly’s Nadine Godwin who was the one who made that exact quote. Didn’t Nadine also say that “players [would] reconsider what constitutes a “legitimate” travel intermediary”?.
Look at what Carnival just did. Yet her credibility remains in tact and both of ours are in question?
How ‘bout this quote.
“The industry is in crucial need of fresh blood at the agent level.”
Tom Coleman? Maybe Kevin Kelly with MyCruiseBooking.com?
No, try Arnie Weissmann whose credibility appears to remain in tact as well.
http://www.travelweekly.com/articles.aspx?articleid=58692
It’s not a matter of being right or wrong here Tom. You, I, and Arnie realize that that ANY support for Travel MLM’s at this point will consist of considerable backlash from the Traditionalists in the industry. Some like you simply don’t care how it comes across.
While I do find your banter with some of the more abusive Traditionalist entertaining Tom, maybe you should also consider a copy of “How to Win Friends and Influence People” for yourself.
No matter if you do or not, Traditionalists who really matter to effect change concerning the issues here will be intelligent enough to separate facts from personality conflicts. Those who are not; will be left wondering what happened when it’s all said and done holding an empty bag of predictions and promises.
Posted by TravelPro | Friday, January 11, 2008
Doug, to see what I am talking about regarding Tom and his total disrespect for anyone, on any subject, you need to read beyond the MLM area on the TW forums. He has postings in almost every section, most of which are 1)full of misinformation and 2)disrespectful. When Tom first joined the forums over there, he didn't even try to "play nice" or however you want to put it. He came in and immediately started bashing people in the traditional world for the way they work, and for what they believe. I'm not saying that "we" haven't acted like the spoiled child either, but I would ask that before you start giving me a dressing down, you study his interactions over there some more.
How can you say that there are any of us traditionalist not willing to look at both sides of the story, after striking up a friendship with John F, and after speaking on the phone with me? You are one of the extremely few YTB members that have had the balls to say "I can see where you're coming from, but....". Yes, you have that pesky little "but" in there, however you also have the former. None of the other YTBers that have interacted on either the TW forums or on John's blog do even that. It's either the YTB way, or no way.
The MLM forum on TW will never be productive as long as people such as EAB, Tom, and that ilk are the ones doing the responding. We won't get into EAB, because I think his You Tube videos speak for the person he is. Tom, who admits he is not a member of YTB, comes in with all this supposed inside information that is totally false! If people like you and others of YOUR ilk were the ones having the discussions, then I'm sure it would be a much more civil place. You are willing to listen without getting all blustery and holier than thou, and I think you know that I am as well. There are also others besides me in the traditional community that are willing to listen as well, just as long as we don't have to deal with the insults and nastiness that EAB and Tom spew at us. As I said, check out all the areas over there, and you'll see what I mean.
The fact of the matter is, Kim Sorenson had to use the word "legitimize" regarding YTB in an interview he gave, and in the January 8, 2007 interview with Travel Weekly, Coach did not refute that members of YTB are not travel agents, as the world knows them, and that "most" of the people that work in the call center are agents. Most, not all.
I, as well as others, applaud YTB for setting some standards for themselves. We just wish they would do more. I applaud you and other like you that are truly serious about the selling of travel. The problem still remains, though, that there are many within your ranks that are not serious about the sale of travel, just about the recruiting and getting what they can out of it. Those are the ones that are causing the problems.
Now, it's 2:00pm where I am, and I'm off for the weekend. I wish a good one to everyone!
Posted by Anonymous | Friday, January 11, 2008
John,
I have to blame Travel Weekly in part for the behavior in that forum, and I totally agree with you that Tom’s behavior is not appropriate. I’m not excusing his behavior by any means and his behavior is not what I need or want to defend.
It’s his message.
I want to remind you that I am often battling the same issue with John Frenaye with YTB’ers. Many in our company literally hate John and I’ve heard of some of the shameful behavior YTB agents have taken against him. But like Tom, there are key points to HIS message that need to be exposed and brought to light.
All I have done is point out to everyone that the content of Tom’s message for quite some time on the Travel Weekly forum has come to pass. It’s no longer speculation; it’s no longer a prediction, its no longer some time in the future. Its fact, it’s now.
I’ve been a long time reader of the Travel Weekly Forum. (Where do you think I picked up a lot of the tips and tricks I did?) I remember Tom making the prediction that suppliers would either cut off FAM’s completely or make minimum booking requirements and thinking to myself, “I think this guys right.” The more I thought about it over the years, the more I started to see that this was a real practical answer to solving a major issue in the industry that has just now come to a head.
This isn’t easy my friend. But I’ve been told by numerous people that I have a real gift, and while it’s difficult walking this fine line I am, take a look around and see how far we’ve been able to come. Look at what’s happening in our industry. What YTB has only started to accomplish. What suppliers are beginning to require. What Traditionalists and MLM Yahoo’s are able to communicate either on a Blog, or over the phone?
I’ve put a ton of energy into the Blog John. So much so that I totally missed requirements and qualification for the Coach’s Birthday Bash this weekend. THIS is more important to me, and I firmly believe that what I am doing now to help EVERYONE involved will pay off in spades over the long run.
Have a great weekend my friend.
Posted by TravelPro | Friday, January 11, 2008