Friday, October 31, 2008

Trick - or - Treat

Here's the trick.

This will be my last post on Blogger.

Oh, don't get your hair all up in a bun just yet. I'm moving, not going away completely.

Now for some this may be either a trick or a treat depending on which side of the fence you sit on. I’ve been wanting to make a change for some time, with either a different look, more flexibility, more customization, and feature rich controls.

On Monday, I will be making the switch to my own domain and server at my new home www.justpictureitnow.com. You’ll still be able to find all your favorite posts over there, (given time, there are 226 posts that need to be reformatted) and we will still be giving you the hard hitting documentation and links you’ve only been able to find here concerning the industry we’re all so fired up about, travel.


Truth is; I’ve outgrown this blog long ago. I started this blog back in December of 2005, and in computer years, that’s ancient. (I don’t know if there is any equivalent for web sites and computer technology like there is for dog years.) This particular template I’m using here, while very comfortable and familiar is a 1.0 template. If I wanted to make the switch to 2.0 which does have some of the controls I wanted I’d have to change the entire look and end up reformating everything anyway.


At the beginning of the year, I did consider and actually wanted to upgrade the look and feel of this blog. The problem was, I just couldn’t find anything I wanted or that looked right, and I’d still have to reformat every post to make it readable for those that found me via organic searches. So I just dropped it and continued on with the old template.


A good friend of mine, who happens to be my very first team member in YTB finally convinced me to take a look at a format I almost went to back in 2005 and after looking at what it had to offer, I've decided to make the switch on an entirely different platform.


WordPress.


After doing some research and taking a good hard look at the WordPress platform, everything seemed to fall into place and I now have living, breathing blog that can grow and expand like I want it to.


Although I’m kicking myself for not making this switch at the beginning of the year, (I have close to 100 more posts to switch over) the customization, plugins, and widgets along with constant upgrades to keep current with the latest technology was key. It’s a computer geek’s playground, and for someone like me who should be wearing inch thick glasses and a pocket protector, I’m in heaven.


Yes, there will be some down time as I make this switch as the spiders that crawl the world wide web figure out what has transpired. By doing this now however, by the first of the year, the new blog should be even more powerful than ever. (I learned a few new SEO tricks along the way.)


In closing, I wanted to thank both Blogger and Google for making this format available to the average person. Without it, I never would have figured out that I have a real gift for writing. For that I am grateful, and Blogger has served me well over the years.


For me however, I want to take my blogging to new levels and help even more people. Think big. That’s what every mentor and teacher I’ve read or heard over the past three years has taught me. I’ve never been one to hide out and it’s time to step out even further to make an even bigger impact.


I hope to see you Monday over in my new digs.


PS - If you’d like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for my FREE Newsletter. Just like here, it’s loaded with food, water and sunshine to grow your YTB business.

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker

Phone: 678.458.5812


Learn How To Become A Travel Agent
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Book Your Travel & Vacations With


Travel Reservations: 1.800.243.4450

RTA #24635

Thursday, October 30, 2008

What The "Bleep" Is Going On?

I’m kind of scratching my head these days wondering what in the world is going on with YTB.

I’ve been told that the California Attorney General will be shutting YTB down, and I would assume that means my days with the company are numbered.

If you look at this logically or from a legal standpoint, California can only prohibit YTB from operating in their particular state. This notion that Jerry Brown and his office has the power to shut the entire company down is nothing more than wishful thinking. Illinois, on the other hand, does have to authority, and while they are cooperating with California, we are coming up on a 3 months without any further word or action from the Illinois Attorney Generals Office.

Some are still holding on to hopes that they will. Of course these are the same people who are looking for the FTC to come around, even after the ASTA was told to go pound sand back in 2005.

Meanwhile, “back at the ranch” YTB has been rolling out marketing materials and upgrades like there’s no tomorrow. (Like that play on words don’t you…”no tomorrow”.) We’ve seen new presentations both on line and off line within the past week. We’ve also seen a brand new Travel Training Course, which enables those of us who care to, to earn 70% of the agent commission paid to YTB.

Now late last night, I see that the company has upgraded its marketing site with a brand new look.

While I’m not 100% positive about this, and I could be mistaken, I believe this is yet another “reactionary move” as our critics like to call it. It wasn’t enough for California and other critics that YTB had a marketing site that looked like all the other REP sites out there. It didn’t matter that there was never any possibility for someone to join the YTB as a REP from the main YTB Corporate domain (ytb.com) the company needed to make a clear distinction between what belonged to Corporate and what belongs to the REP’s and RTA’s out in the field.

I also have to wonder if the home office flipped the switch yesterday in honor of one of YTB’s favorite critics. While there was a post yesterday on the blog that finally came up with something to spin about the new killer presentation, (although he did say it was “great”) he did lead the rest of the flock right to the YTB main domain that this new site is hosted on.

Leave it to him to break this kind of upgrade.

For the record, the home office isn’t done. I’m really not at liberty to discuss here what’s in the works, but we’ll all find out soon enough from the proper channels.

One last note; and it’s on a more personal level, but has to do with all these upgrades going on. I’ll be upgrading myself within the next few days. Exactly what that is, I aint gonna tell you just yet. I’m at liberty to do so, but just want to keep you in suspense. ;-P


You’ll just have to check back in the next few days to find out.


PS - If you’d like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for my FREE Newsletter. Just like here, it’s loaded with food, water and sunshine to grow your YTB business.

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker

Phone: 678.458.5812


Learn How To Become A Travel Agent
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Book Your Travel & Vacations With


Travel Reservations: 1.800.243.4450

RTA #24635

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Wednesday, October 29, 2008

Another Myth Resolved

I keep on hearing how other hosts have better commission splits. Its one of the mantras for our critic’s in an attempt to disqualify Travel MLM’s as legitimate Host Agencies. I imagine it helps them support this idea they have about it all being about recruiting, since recruiting happens to be their main focus.

It’s amazing to me how YTB Travel Network President Kim Sorensen participated in Travel Weekly’s Leisure Summit last week, which I assumed was designed for leisure travel related topics. As soon as the switch was flipped to Kim however, the entire mood and focus turned. One of the very first questions asked was related to recruiting numbers. The conversations going on around the internet focus on recruiting numbers as well. Yet not one of our critics has acknowledged that YTB has doubled their production with Carnival over last year. (And we still have almost an entire quarter to go.)

Ignoring travel sales is nothing new. We endured all kinds of excuses concerning our #35 ranking and still have a few who attempt to disqualify our jump to #26 this past year. Ignoring this documentation however will not make it go away, only delay the inevitable that YTB is a real producer of travel in this industry.

For critics, can’t be about travel or commission splits, and the perception being painted splatters this myth that we in YTB don’t really care enough about the travel side of the business to figure out or become productive sellers of travel with an MLM as a Host Agency. Even if we do have the desire, the splits from other hosts are far better than what YTB or any other MLM out there will give you.

Imagine the grin on my face when I found out the truth via a Travel Weekly Article early Tuesday Morning. I constantly hear numbers around 80/20, 90/10 and even 100% commissions being made via other Agents but according to a survey done by NATCA the average split is 74/26, just a mere 4 clicks north of what I currently make with YTB. (70/30)

I also find it interesting that 65% of the Agents surveyed stated they didn't need a GDS with their business model although I and others have been told otherwise. Somehow, without the proper education and knowledge of the various GDS systems out there, I can’t do business in the same fashion they do. While true, a GDS is a different animal in this industry, to state that it’s a requirement to be considered “real” is a complete fabrication.

Here’s the rundown from the report:

The NACTA report tracks sales, revenue, demographics and other data from 2007, and its findings are based on 449 responses to an email survey distributed in June to NACTA members by ASTA Research.

The report went on to state that 37.9%, were "fully independent," (meaning they were not affiliated with a host agency and that they dealt directly with suppliers) and hosted agents followed at 29%, while 20% stated they were a "combination independent and hosted agent."

Of the Host Agencies or Franchise model most use, 20% are with Nexion. Travel Planners had the second-highest percentage with 7.8%. Other Host Agencies included Joystar who claimed 3.4%, America's Vacation Center who claimed 3.7% and YTB with 1.5% of the Agents surveyed.

Funny how both Travel Weekly and NACTA included YTB as a Host Agency isn’t it?

Yeah yeah…I know all about the current management not being “qualified” and YTB will never be considered a “legitimate” Host by the few stragglers who can’t keep up with the times. You need to realize however, that’s their problem, not ours.

I have to wonder how many more years YTB will have to wait until some consider them “qualified”. For goodness sake, we’re going on 8 years now, and I wouldn’t consider an 8 year old company who’s smack dab in the middle of all the other Agencies in America unqualified.

And apparently neither does this trade publication or the NACTA.


PS - If you’d like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for my FREE Newsletter. Just like here, it’s loaded with food, water and sunshine to grow your YTB business.

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker

Phone: 678.458.5812


Learn How To Become A Travel Agent
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Book Your Travel & Vacations With


Travel Reservations: 1.800.243.4450

RTA #24635

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Monday, October 27, 2008

Lucky 7...

7 years ago today, I was hired for one of the most important, most rewarding, and most demanding jobs I’ve ever had.

I became a father.

I’ve written about my little girl, AKA: Schmoopsie Pooh, along with her younger brother of 20 months AKA: Googley Bear here before. I don’t know how in the world I did it, but I happened to produce two of the most beautiful children on the fact of this earth. Being a father of these two souls, and watching them grow and learn has got to be the absolutely best experience I’ve ever had.

While Brittany turns 7, and acts like she’s 17 at times, there is such a beautiful innocents and wonder about this age and stage in her life. Over the last year I’ve begun to see “my little girl” grow up and mature right before my eyes. Gone are the kids shows that her brother still enjoys. Gone are the little toys that are replaced with things like books and writing tablet. Gone is the dependence on either myself or my wife to do things for her. And she now shares in some form of responsibility in maintaining a couple of chores around the house.

I always knew I wanted to be a father and I’ve always had a very special bond with children my entire life. I get a lot of this from my mother as she has a very special touch that I don’t hold a candle too. I worked my way through high school and college working in day care centers, and also acting in children’s theatres in the Northeast. I have the distinct honor of being an original cast member in a not so wildly successful play called “Patchwork”. Though it was never ready for any prime time players, my name is in the book as being the first cast member of this children’s play.

I remember people, more specifically other “parents” telling me how being a father would “change my life”. While I thought I had some concept of what they were talking about, I’ve come to find out that honestly, I didn’t have a clue. To this day I remember the very first time I set eyes on her in the hospital just seconds after she came into this world. The second thing I remember thinking, (right after “my God, she looks just like me”.) was “Oh, this is what they were talking about.”

Being a parent isn’t something you can explain, it’s something you have to experience in order to get the full meaning of. Even for someone like myself who is well versed in putting things down on paper, or in my case this blog. The “Parent” experience just can’t be put into words to help those who haven’t or are about to experience what it’s like. Sure we can give you story after story, lesson after lesson, but until you actually do it yourself, it just doesn’t have the same effect.
It’s that special. It’s that meaningful.

I’ll be heading to school at lunch today to deliver a special “birthday cookie” for her and her friends and probably embarrass the hell out her as I’ll be singing “Happy Birthday” the loudest of the entire bunch. (Remember, I have “theatre” experience.) We’ll sit and enjoy some time together mid day with her class mates some of whom spent their first sleep over at our house this weekend. (Another long post in itself, trust me!) I’m just thankful I missed the high pitched screams of all the girls as they wooed all over Zac Efron in High School Musical 3 in theatres all across the country.

I remember being in the hospital with her just days after she was born. Pittsburgh was playing Tennessee on Monday Night Football. I of course had gotten a very cute sleeper with Steelers logo’s as I wore my Kordell Stewart jersey to watch the game together in the hospital room. She was an angel right from the start, and didn’t say a word. (The staff on the floor however, did have a few choice words over the noise I was making.)

We brought her home just a few days later on Halloween. While I was ready and willing to start my fatherly duties that night and take her trick or treating, Ronda had other ideas. Fortunately being only a few days old, I don’t think Brittany has any memories of missing her first Halloween and I can assure you that missing the experience did not scar her for life.

Another year has passed, and she’s another year older. Hard to believe and yes it’s blown by in the blink of an eye. Next thing you know I’m going to writing about walking her down the isle. I realize that’s another 30 years away, but if the last 7 have gone by this fast, she’ll be dating in just 29 years.
There is something she’ll never outgrow with me. When she does turn 36 and I let her start dating, I’ll still be saying “Happy Birthday little girl”.


PS - If you’d like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for my FREE Newsletter. Just like here, it’s loaded with food, water and sunshine to grow your YTB business.

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker

Phone: 678.458.5812


Learn How To Become A Travel Agent
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Book Your Travel & Vacations With


Travel Reservations: 1.800.243.4450

RTA #24635

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Friday, October 24, 2008

The Cookie Jar...

Looks like I have to give credit where credit is due.

Sort of…

This morning I brought attention to a blatant accusation by one of the better known critics of YTB that they were paying off CLIA. Apparently “The Spin Master” has obtained the following confirmation from Jim Smith, CTIE via an e-mail correspondence from CLIA. I will quote from “The Spin Masters” blog and do believe this correspondence to be accurate.

“Contrary to what was posted on your blog and for the record – when it comes to CLIA certification, membership and all related programs – the rules are the rules for everyone. There are no exceptions.”

Interesting that Mr. Smith references the blog itself and not YTB or the Travel Compass. You would think that if he agreed with “The Spin Master” he would have made reference to YTB misleading or misinforming the general public as the “The Spin Master” appears to state.


Instead, we see another absolute refusal to take any responsibility in what was posted or insinuated. No, that appears to bounce off him and land squarely in MY lap.

I have to wonder if Mr. Smith himself was the one who corresponded with YTB directly when YTB posted a PDF of the new CLIA Requirements in both the 9/18 and 9/25 issues of the Travel Compass. A PDF of the new requirements can also be found in the Travel Portal under “Breaking News” as of the last several weeks for those that might have missed either of those issues.

And apparently, someone has. ;-P

Both the publication and secured access to the Travel Portal are intended for those of us who are members of YTB. Why this company correspondence is now blasted all over the internet with its own little twist in an effort to warn the general public or to promote and/or slander CLIA is rather arrogant. CLIA does have strict rules in promoting its membership, and I would have to agree, the rules are the rules for everyone.

There are no exceptions.

Its quite clear what was posted on “the blog” was an insinuation that YTB acted like “politicians sliding in a little pork for their constituents” and/or YTB “slipped and showed a little pork”.

But alas, as we so often see from these overly obsessed and arrogant mud slingers, the message sent by Mr. Smith and CLIA just doesn’t seem to register.

You can picture it now, a 5 year old with his hands over his ears yelling “Blah Blah Blah” just after he was caught red handed with both hands in the cookie jar.


Ohhhh...Coleman...where are you when we need you buddy?

"Too Funny"

PS - If you’d like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for my FREE Newsletter. Just like here, it’s loaded with food, water and sunshine to grow your YTB business.

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker

Phone: 678.458.5812


Learn How To Become A Travel Agent
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Book Your Travel & Vacations With


Travel Reservations: 1.800.243.4450

RTA #24635

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Fun To Watch...

Holy cow, it’s been a busy week! Things got kicked off with First Class Training and I’m still noticing how bombarded the servers are at certain times while tens of thousands get upgraded to 70% commission. Our Directors got their first glimpse of new on line and off line tools on Monday which are up to date both in content and style. The very next day, YTB’s very own Kim Sorensen informed the industry in a “Meet The Press” style interview that the company has no intent on changing it’s business model to appease critics. I guess when you’ve double your sales with the number one cruise line in the world year over year; obviously something is working when it comes to YTB’s business model.

For all the positive moves YTB made this week in the right direction, it’s been fun to see how worked up and desperate our critics are getting. I guess they think if they yell a little louder the focus will come back to them and their side of the story.

I found it interesting that a post was made yesterday afternoon that YTB is now paying off CLIA. There hasn’t been a single comment concerning this as of the time of this writing. We’re just going to let Terry educate this “industry veteran” about how this Association works, or spank him for having the reading comprehension and mentality of a 5 year old. Personally, if he doesn’t understand how CLIA’s two year ACC Accreditation actually works when your “application” is submitted he should be kicked out of the industry, or simply put out of his misery.

I also read that Vicki Freed was “fired” from Carnival during the week I suspect in an attempt to show their disgust in how Carnival supports YTB’s model. And we’re still pitching this myth that Royal Caribbean, Perilo, “and others” (plural meaning more than Celtic.) have done away with YTB.

Of course that last comment was made by the same person who told everyone that their united movement is working. When you see these types of comments and false claims, it makes me wonder why or how they think they can claim their cleaning up the industry using the same unprofessional tactics they appear to be above and obviously upset about.

How frustrated they must be at this point to see that YTB is still making news, and it’s moved past the doom and gloom of California. I realize they’re still hanging on to this idea that California actually has the power to shut YTB down completely. However the changes we’ve seen this week in answering the concerns of this one state are making YTB bullet proof for any other state to make the same lame accusations.

Actions always speak louder than words, and if you think some are just a tad concerned that things aren’t going the way they’d like them to, the actions of our critics have them SCREAMING right now from the roof tops.

Fun to watch!


PS - If you’d like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for my FREE Newsletter. Just like here, it’s loaded with food, water and sunshine to grow your YTB business.

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker

Phone: 678.458.5812


Learn How To Become A Travel Agent
Image

Book Your Travel & Vacations With


Travel Reservations: 1.800.243.4450

RTA #24635

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Thursday, October 23, 2008

This Guy ROCKS!

I read somewhere that someone was a little frustrated over the hiring of James Tackett as YTB’s Chief Marketing Officer. The premise as it’s always been with the analyst who always has an opinion on just about…sorry, make that every move YTB makes is none other than “lack of experience”.

There’s a new twist huh?

Being highly visual and auditory in my kinesthetic learning I’ve always enjoyed quality production work. Being introduced to James work during the 2007 National Convention, I knew instantly that our company would have been wise to cultivate its relationship with what was then Video Plus. All the big dogs in the industry use them and they certainly add a level of professionalism in the Direct Sales Industry you don’t find anywhere else. To attract talent from the Video Plus pool to work full time with our company speaks volumes about what he thinks about the direction of our company.

After seeing what James has just rolled out, maybe the self proclaimed analyst should have held off just a bit to see what our Marketing Officer could produce for our company before he lodged yet another foot the increasingly overweening mouth of his. (It never ceases to amaze me how he does this, poor guy!)

YTB has two new PowerPoint presentations to market; one for our Travel Company selling travel, and a second for those who would like to market the Travel Company. DVD’s of this presentation can be acquired by the end of the week. The look and feel of these two presentations are dead on mark both visually and in content. When I saw them, I had to e-mail James that I wanted to kiss him.

Although he declined the kiss, he was very appreciative of my gratitude.

What’s most impressive about all this is how he actually took the time to listen to those of us out in the field, industry leaders, and key studies to implemented stats and experiences that were “must haves” due to the current conditions of YTB and the industry as a whole. You may notice a key phrase “If you had more time and more money”, and you may also notice key industry stats from a group called PhoCusWright during the presentation.

And yes, the current state of our critics.

While the PowerPoint and DVD doesn’t really drive this home the way our flash presentation does, I find it fitting that we are telling it like it is on the very medium they are, over the internet.

Ours message however, happens to have a lot more class.

You can now enjoy a brand new flash presentation on your own Marketing site. (Found under the blue “View the Company Presentation” button.) Pay particular attention at around the 1:30 mark and again around the 5:00 mark and enjoy.


PS - If you’d like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for my FREE Newsletter. Just like here, it’s loaded with food, water and sunshine to grow your YTB business.

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker

Phone: 678.458.5812


Learn How To Become A Travel Agent
Image

Book Your Travel & Vacations With


Travel Reservations: 1.800.243.4450

RTA #24635

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Wednesday, October 22, 2008

Meet The Press

Kim Sorensen’s “Meet the Press” type interview with Travel Weekly Editor in Chief Arnie Weissmann turned out to be very civil, even if it was loaded with some pretty pointed questions. The 20 minute segments consisted of three heads of home agent groups in back-to-back-to-back conversations which filled the hour. Participants could also ask questions as Scott Koepf, president of NACTA; Kim Sorensen, president of YTB; and Van Anderson, co-president of Americas Vacation Center talked about each of their prospective companies.

Arnie opened Kim’s segment stating that whenever he writes about YTB in any of his columns he is bombarded with e-mails and much of it is “highly emotionally charged”. I can’t argue with that point of view and have experienced the emotions surrounding our company for some time.

I do believe Arnie did articulate very well just why emotions get so charged concerning the Traditional base. The problem as Arnie see’s it, and I would agree, is that I was once a consumer of travel and now represent myself as a “Travel Agent”. The perception of course is that I don’t take travel as seriously nor have I invested the time and energy into qualifying myself to the same standards the Traditional Base did in order to be considered an equal in their eyes.

Right or wrong, and I’m not going to get into my personal views concerning this perception, that’s seems to be a very accurate description based on what I’ve seen from the most outspoken Agents but I do have to give Arnie credit for defining what the core issue is regarding our Traditionalists.

Kim did address the issue that we are not competing with the traditionalists and those of us who are “greenies” who join YTB simply point people to their web site and let friends, family, neighbors decide for themselves. If someone like myself wants to take our YTB business to another level, YTB and the industry as a whole has the proper training and tools in place to accommodate us that regard.

I think back to my first days of being a “greenie” with YTB and where I am today, and thanks to the training provided both by the company and the industry, I have a very nice niche in the travel business and do consider myself a “Travel Agent” today. I have every intention to learn and grow both my knowledge of the industry and my business. I think I’ve mentioned before some time ago, that I looked at becoming a Travel Agent at one time, but didn’t “qualify” back then either. YTB both opened the door for me and enabled me to create my own path into the industry.

Part two of the question concerned the California complaint of labeling YTB one of those “pyramid schemes” and of course questions surrounding the classic misconception of how our business model is mathematically impossible.

Kim answered this question admirably in stating the MLM model has been in existence for a number of years and pointed out that A.L. Williams started out in 1977 and is now part of Citi Company, known as Primerica. To this day they still recruit new Reps into their business. While some can’t get past how MLM is mathematically impossible I’m still waiting for someone to PLEASE provide just ONE company that has run out of people? When you look at Tupperware, Avon, Mary Kay, Amway, Pre-Paid, Fuller Brush and all the other companies out there that have not only been around for decades, but still thriving with new recruits day in and day out, you have to wonder how much longer this myth is going to continue to be an issue for some.

Kim was also asked just how many RTA’s there are. Based on our business model and the shear numbers we have at any given moment, Kim quoted 120,000. Again, I believe this stems from the fears and misconceptions of the words “pyramid scheme” and the mathematical impossibility. Those of us involved in it need to be just as focused as they are about just how many we have actually in the business.

Questions of if we would ever drop the MLM business model and become more traditional (legitimate was also used) came up several times during the conversation. Arnie even came right out and asked if YTB will simply ignore the concerns (phobias) about our marketing methods. Based on what I’ve seen over the last year, I wonder if they think we’re getting tired of being pummeled as the pariah of their industry. Unfortunately, one cruise line, a $25 Million complaint or very pointed public questions are not going to cave us or force us to change our model. The summit panel and the attendees didn't seem to comprehend that Kim, Coach, and Scott built a business with Primerica for 20 years and that same model awarded A.L. Williams / Primerica the number one spot 23 out of 25 years.

Kim did state that YTB intends on building and being competitive in a very large scale using the Network Marketing business model. It was very clear that this change has never been in question.

Next came the questions from the attendees. The first was how the company intends on controlling our Reps and RTA’s with all the YouTube and Craigslist misinformation out there. Kim did agree that there is some pretty lame postings and information out there. (So do I for that matter.) We have systems and checks and balances and dedicated staff in place to control that, and I’ve personally seen instances that when asked, people do take posts down or delete videos.

Just a matter of reference to our critics who read this by the way; when you see something taken down, or corrected, acknowledge it as a good thing and don’t ridicule the person for not having the guts to stand up to the company with this free speech garbage. Damming us if we do and damming us if we don’t isn’t how this works kids. If you want it taken down, don’t egg them on and try to be the example for once concerning professionalism and ethics.

Next came a question of how YTB could be “growing like gangbusters” if the number of RTA’s is actually declining. Again, this stems to the phobia about the MLM side of our business, and while the focus is purely on recruiting for them, I loved Kim’s answer to this. YTB has spent $30 Million in the last 30 months investing in our 120,000 square foot Home Office, purchases of surrounding land and property in the area, new technologies, new accounting software, booking and marketing platforms, booking engine upgrades and enhancements, and expansion into International markets. Furthermore, even with a decline in the number of RTA’s YTB has doubled our production with Carnival over last year and we still have almost a full quarter to go in 2008.

I realize growth only means one thing to some, and that’s how many get involved in the pyramid. Smart business people and trade magazines like Travel Weekly recognize what real growth is.

A question that was pretty cut and dry consisted of the Rep overrides of the RTA’s. That was part of the clear separation between Rep and RTA that both legal analysts and our critics have such a problem with. It was quite clear and direct, that this however is not our practice.

One comical note towards the end was one attendee question that asked why Royal Caribbean and Disney terminated their relationship with YTB. No, that’s not a typo, and yes this attendee actually asked if Disney has made the same mistake that Royal Caribbean did. Kim did note that this was news to him as well and wondered if Nadine Goodwin would be calling with some type of exclusive scoop. I think mentioning Disney was more wishful thinking much like wanting us to change our business model than a blatant attempt to misinform the audience.

And finally a question was asked, why so negative? We never got an answer to that, mostly because it was directed toward the traditionalists and not Kim. The point of this “Meet the Press” type interview was an attempt to help them relieve some of their constipation surrounding the MLM side of our business model. Kim was willing to put himself and our company on the line to help them. Not many people or companies would subject themselves to what was building up to be and certainly turned out to be a fairly uncomfortable environment.

What I am grateful for was the opportunity to get our side of the story out there without the blatant hostility. As I type this, I’m sure there are others crafting plenty of hostile remarks concerning the interview and our Travel Company President. You can count on that, which provides more assurances that some have no desire to have their phobias or personal misgivings about our model resolved.

Not everyone is going to like our model, nor does everyone have to. Direct Sales is a big industry and it’s getting bigger every single year. There’s no question that YTB is not only the biggest Travel MLM out there, but it’s also the most talked about. With our continued growth in travel, and just a little more of this kind of publicity and press from Travel Weekly, we’ll remain a clear target for critics and advocates alike. Like the Travel Weekly Power List and our #26 spot, YTB appears to be right in the middle of it for now.

For those of us in YTB out in the field, it’s up to us if we want to forge ahead or fall back. From what I’m gathering from Kim in this interview, Kim has no intent in hiding out or falling back.


PS - If you’d like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for my FREE Newsletter. Just like here, it’s loaded with food, water and sunshine to grow your YTB business.

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker

Phone: 678.458.5812


Learn How To Become A Travel Agent
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Book Your Travel & Vacations With


Travel Reservations: 1.800.243.4450

RTA #24635

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Tuesday, October 21, 2008

Virtually Cool...

I absolutely LOVE technology. I honestly don’t know what I would do in another era or century. Part of the reason why I love YTB so much is because they have always been on the cutting edge of technology. If you’re actually in YTB, you know exactly what I’m talking about with the First Class Training that was launched this past weekend. During the training, Dr. Marc Mancini pointed out that technology has made it very feasible to both learn and work from home quite well as a home based agent.

Travel Weekly’s Leisure Summit is an absolutely perfect example of how we as home based agents can both learn and work from home. I spent a good portion of my afternoon yesterday (along with many other RTA’s) exploring and participating in this on-line forum. I had a chance to visit a number of suppliers who were able to provide e-brochures, resources for additional training, exclusive offers, chat with the staff and other attendees, and participate in three very informative presentations in the “auditorium” with relevant industry news from leaders in the industry.

All from the comfort of my own home.

What’s even more impressive to me is how I can use this same technology to entice clients with tools designed specifically for this reason. I have a neighbor who’s been looking into something for her 10 year wedding anniversary and I was able to send a cool brochure over to her via a quick e-mail. Is it any surprise that she gave me a call about an hour later to inquire about pricing options?

The plethora of product information in the form of brochures, fact sheets, and videos from 23 different suppliers is impressive from this virtual world. Information provided by industry leaders on the state of our industry is also informative and helpful. We can’t overlook how valuable their insight is.

Speaking of industry leaders, I have set aside some additional time this afternoon to head on over to the auditorium at 2:30PM (Eastern) to listen in and enjoy Dr. Marc Mancini, the industry's top educator. Dr. Mancini will be turning his attention to packaged vacations sales. I understand Dr. Mancini got his start in the industry by leading tours, has written books on the subject, and is frequently called upon as a consultant by major tour operators. He is also a columnist in the Agent Life section of Travel Weekly.

Oh, and have I ever mentioned that he’s headed up YTB’s very own E-Campus training, designed exclusively for YTB?

Afterward, I’ll hang around for Travel Weekly Editor in Chief Arnie Weissmann who will be asking questions to the heads of three home agent groups in back-to-back-to-back conversations at 4:00PM (Eastern). You, too, can ask questions as Scott Koepf, president of NACTA; Kim Sorensen, president of YTB; and Van Anderson, co-president of Americas Vacation Center “meet the press,” Travel Weekly-style.

It’s my hope that some of our critics take some time off the various boards and blogs during this time as well to find out first hand exactly what YTB has to offer. The good news is even if they can’t find the time, those of us who are serious about the industry will have a chance to get a more accurate overview.

That being said, I did see yesterday how someone can look at YTB but the translation due to lack of focus and comprehension tends to distort events. I was extremely disappointed that a self proclaimed industry leader doesn’t understand the difference between a “client profile” and an “RTA profile”. Actually, I think he does understand the difference, but he also thinks “denial” is a river in Egypt. Client benefits and YTB are a bad mix according to this blogger, and to have any offering for clients who book with YTB just won't fit inside his framework.

Speaking of “denial”, I still don’t get how this individual can’t grasp that a program that’s been available for over a year now, (YTB E-Campus) and more recently CLIA’s ACC Accreditation can aide in helping those of us in YTB drop the “R” from our title to become Travel Agents. It’s not a matter of being to dumb or stupid at this point, it's being stubborn. (Who knew?)

I was stunned that this blogger who conducts his own poles and studies couldn’t grasp that a simple computer script (code) could not only monitor if a test was taken, or if the answers were actually correct. Maybe he could take some time off and join the rest of us over at the Travel Weekly Virtual Summit and check how many credits he collects from participating in the various areas and trainings. If he enters one of the prize giveaways, he might want to take the time to contact the supplier directly to see if they monitor how many entries they have or if his was accepted.

How I would love to have this individual actually take the required testing in order to upgrade from Affiliate to RTA. Much like the subjects above, he can claim all he wants about how YTB didn’t address the few issues we’ve had concerning groups, he’s not going to upgrade until he correctly answers whether or not it’s proper for us as an RTA to accept cash payments on behalf of YTB.

My guess by the way, based on most of his misconceptions about our company, he’ll never be able to upgrade to an RTA. Believe me, that’s a good thing when it comes to the few bad apples ruining it for the rest of us.

Hopefully however, he’ll get a little lonely over on that blog like he did yesterday and actually want to join the rest of us over at the Travel Weekly Virtual Summit for this afternoons activities, forums, and trainings.


Who knows…we might FINNALY be able to get him to inquire about the $414.5 Million in travel sales he's so up in arms about that Travel Weekly reported back in June.
Good grief...I hope so.

PS - If you’d like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for my FREE Newsletter. Just like here, it’s loaded with food, water and sunshine to grow your YTB business.

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker

Phone: 678.458.5812


Learn How To Become A Travel Agent
Image

Book Your Travel & Vacations With


Travel Reservations: 1.800.243.4450

RTA #24635

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Monday, October 20, 2008

First Class

I can still remember the first time I saw the YTB booking engine. My wife called me at work and told me to take a look at the site. It took me all of about a millisecond to know that I wanted to find out more about who this company was, and what it had to offer. Back then, you really couldn’t find anything about YTB. It was difficult to do any type of research over the internet about the company. I do recall finding a couple posts about how some considered the company nothing more that one of those “pyramid deals”. Even then, I was able to see through the ignorance and hype, and wanted to verify on my own what the company was all about.

Many who are currently with YTB have no idea what the booking engine looked like “back in the day”. A couple weeks ago while browsing some old photos, I found a screen capture from April of 2005 and to look at the booking engine today, you certainly wouldn’t see what I saw in the company back then.

I wrote a little bit on Friday about how you need to constantly monitor and check your course, then make adjustments accordingly based on the current conditions you find. Those of you who subscribe to my newsletter were able to listen to a conference call with Scott Tomer who told us that for the first time we have a clear understanding of what California really wants. More importantly, we know how to address California based on the discussions we’ve had and this weekend we’ve seen our first glimpse of the result of those discussions.

First Class Training.

I couldn’t tell you how many people were actually bombarding the servers of the First Class Training on Saturday, but the training modules being served up were obviously pushing bandwidth to the limits. While Sunday seemed to be somewhat better, personally, I found the only time feasible to enjoy these courses was early Sunday morning. It will be interesting to see if we can get an actually number, and I’m betting it will be in the tens of thousands.

About all I could think of while watching these training modules was how much trouble our critics will be in now that we have this very thorough and leading edge training available to us via a few mouse clicks. Most of the issues that you find our critics complaining and crying about are directly addressed in these modules, and to make matters even worse for them, it’s by far the most thorough training I’ve seen from any single industry supplier or association in all the years I’ve been attending industry events, seminars, and trainings.

The courses included video modules form CLIA, Marc Mancini, along with Carnival, Pleasant Holidays, Oceana, Globus, and other vendors. To see how these industry leaders took the time to be filmed and offer up their experience and expertise in the industry for YTB spoke volumes about what they think of our company. (Although some will lead you to believe they feel differently.)

Other features that impressed me were the quality of videos themselves. Done in wide screen and in high definition with professional film crews and editing scored very high marks for me. The entire course is extremely professional and broadcast quality.

Some may find it odd or out of character that something was noticeably missing in this updated training. The “R” word. You know the one I’m talking about, because of the huge phobia that surrounds it.

“Recruiting”.

Nope. Not one mention of that aspect of our business, nor were Coach and Scott even seen or heard from during the entire training. To have YTB talk for close to 4 hours and not even mention the Rep side of the business could be equated to a fish being out of water.

This was all about travel, from some of the best in the business, and the only company that has this comprehensive overview of the entire industry is YTB. I love what Marc Mancini said in his interview concerning the “E-Campus” courses he’s put together for YTB. “The educational training and learning landscape has changed because of technology.” The Travel Weekly Leisure Summit is a perfect example of this, (both Marc and Kim will be participating) and probably a big reason why Travel Weekly described Kim as one of 'three people who are defining the contemporary landscape for home agents...'

A new day has dawned in YTB, and while our critics will continue their attempt to shame and embarrass anyone involved in YTB, you as an RTA now have First Class Training to arm yourself in everything travel related to become just as knowledgeable, and just as competent as they claim to be.

Please don’t mistake or misconstrue that as First Class being the ONLY course you need to take in order to achieve your goals as a Travel Agent. That however will become evident as you work your way through the modules. It is however, the best foundational tool I’ve ever seen in the industry to enable you to chart a course that will rival any industry veteran out there.

Come to think of it. If our critics who claim to be embarrassed or insulted by YTB RTA’s not knowing anything about the travel industry would simply point those they find to YTB’s First Class Training, many of their problems would be resolved. Me thinks however, they’re far more comfortable simply complaining and pointing out what’s wrong instead of working on a solution.

You in YTB however, know how to pick up the ball. If you’ve already taken the course like I have, you know how valuable this is, so maybe you can offer up the support to your fellow RTA’s our critics find and help them get on course with this foundational tool.

How nice it is to have such an outstanding and powerful program to help take care of our own.

Hats off to the Home Office and YTB.

Thanks guys!


PS - If you’d like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for my FREE Newsletter. Just like here, it’s loaded with food, water and sunshine to grow your YTB business.

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker

Phone: 678.458.5812


Learn How To Become A Travel Agent
Image

Book Your Travel & Vacations With


Travel Reservations: 1.800.243.4450

RTA #24635

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Friday, October 17, 2008

"Write" on Course...

Late last week I wrote about creating a “Happy File” which is simply a collection of testimonials which can do wonders in keeping you positive, upbeat, and moving in the right direction. Since that post, I’ve received several more e-mails about how much people appreciate what I do on this blog and the newsletter.

Harv Ecker taught me years ago that if you’re going to do anything, do it in a big way. My intent has always been to help thousands of people, and over the last year, I’ve seen that idea come to life. I remember agonizing over the perceived risk I was taking about posting what was going on with Royal Caribbean a year ago. To be honest, I had my doubts (as I’m sure we all did) about just how many suppliers would follow in Royal Caribbean’s footsteps. I find it amusing today that when anyone writes about “all the vendors” that cut YTB off, that’s exactly how it’s worded. Why? Because it doesn’t sound very good if they actually told the truth and let it be known that there were only two other small suppliers, (Perillo and Celtic) who reacted hastily in the days following.

Since November, not one other vendor has made the same error in judgment.

That’s not to say that there hasn’t been plenty to write about over the last year, or my three plus years I’ve been posting here. But it’s really been the last year that this blog has taken on a life of its own. I’ve had plenty of help, from both sides of the fence. One side appreciates me, and another side seems to have this fascination about my waste size. All things considered, waste size is a good thing because it shows they can’t argue facts.

Like the supplier I described earlier this week, we find critic concerns and questions have less and less value as we move far beyond critic fears and misconceptions and move on with our lives, and business.

As a side note: I did see that the “employee” of the supplier was so angered over exposing what his employer really thinks, that he put his fist through his monitor. You may recall my argument that they do an outstanding job of ruining their own reputations. A fist through a monitor (although used simply as an expression) should be noted as a very good example.

Any-who…

While a small group of critics will gather this weekend to discuss YTB, both privately, or on a public forum, tens of thousands of YTB RTA’s will be upgrading and watching video clips from Marc Mancini, CLIA, Carnival and others who have taken the time to help us produce an online travel training program specifically designed for us. Gone are the days of the “recruiters” who some claim don’t know squat about travel.

Part of what I enjoy so much about YTB, aside from the great relationships I’ve been able to form, is the journey. To see how far this company has come and the uncharted territory is exhilarating. It’s not always easy, and there have been a number of surprises along the way. Since the days of Bill Alverson’s TravelMax back in 1996 when it all started, there hasn’t been a Travel MLM who has even sniffed at the levels of success and stature of YTB.

As we’ve moved into these uncharted territories and bumped into the obstacles and land mines put in place to trip us up, I’ve been impressed with how we’ve managed to navigate our way through. I booked a few clients on Carnival’s refurbished Destiny that set sail out of Miami for Key West and Cozumel yesterday. Little do they realize that when a cruise ship exits the port for its intended port of call, it constantly needs to make adjustments during the entire cruise. Very natural conditions such as winds, current, and storms can and will take a ship off course if it’s not monitored on a regular basis.

YTB as a business model is no different. Market conditions, suppliers, and even critics have to be monitored and adjustments need to be made along the way to insure that we reach our intended destination.

Last year this blog took a change of course and while the risk was high and the waters have been very turbulent at times, the feedback I’m getting has been overwhelming. Imagine my surprise when I had another item to add to the “Happy File” on our GEM Team conference call Wednesday night with the CEO of YourTravelBiz.com, Scott Tomer.

I’ll have the complete call for all the RTA’s in the Newsletter this weekend, but wanted to file this clip in the “Happy File” to remind me that I’m right on course.


PS - If you’d like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for my FREE Newsletter. Just like here, it’s loaded with food, water and sunshine to grow your YTB business.

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker

Phone: 678.458.5812


Learn How To Become A Travel Agent
Image

Book Your Travel & Vacations With


Travel Reservations: 1.800.243.4450

RTA #24635

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Thursday, October 16, 2008

Hitting The Political Landscape...

With the elections coming up in the next few weeks, and the last minute flurry of activity from political candidates is it any surprise to you that YTB has made it into the political landscape? If you ask me, I’d say it’s about damn time! With all the focus on our company from the other camp wrought with worry and reporting on the internet every time Coach sneezes and making it sound like he’s coming down with some little known disease the connection certainly fits.

Where’s Bill O’Reilly when you need him? (Actually, I’m more of a Boortz and Hannity fan, but neither one have coined the term “No Spin Zone”.)

If you’ve had your head under a rock the last week you may not know that one of those mysterious “anonymous packages” showed up at a news station late last week that somehow broke the news that Burt Saunders is on YTB’s Board of Directors. This may not be news to most of you, since we were introduced to the Senator during the 2007 National Convention, but when you throw in Connie Mack’s home state of California who happens to be running against Burt Saunders for Congress all of the sudden the term “pyramid scheme” is thrown up on the wall in attempts to smear the name Saunders.

Based on the number of reports out there via Google News and YTB as the topic of conversation, critics of YTB have several new venues to spend their time posting. (The Caped Crusader is everywhere isn’t he?)

Now I realize critics are laying claim that their own personal fears and misgivings about our fine company are hurting Burt Saunders chances of being elected, and I’m sure there are some who will be their own Judge and jury convicting Burt of wrong doing simply based on the complaint that’s been filed in California, instead of letting our legal system do its job.

Saunders doesn’t seem to be worried about it however and took the words right out of my mouth when he stated that this development is “really silly”. Besides, the man has decades of experience, and during his political career I’m sure he’s had his share of critics and political mud slinging. Face it; it’s the nature of the beast.

I guess we’ll have to wait a couple of weeks to see if the emotional charge of the left has any impact. My bet is that that the average American isn’t as emotionally charged about this issue as our critics would like to lead you to believe. Most I would imagine have already formed opinions either way about the Direct Sales Industry, and their candidate of choice to make very little difference either way.

Besides, it’s my understanding that YTB has a clear understanding of what the “issues” are in California. Once those are ironed out, and they will be ironed out, Burt can at least continue to serve on YTB’s Board of Directors as an Independent.

Our first taste of how YTB is answering the issues of California will be rolled out this weekend with the First Class Travel Training. Additional answers about all the complaints will be address early next week as our Directors get a first look at the results of our discussions as our Executive and Legal teams have sat down and discuss the concerns like adults with California.

Granted, some critics may not like or approve of what’s going to be rolled out. Once an apple goes rotten, chances are either slim or none that the apple will suddenly turn ripe for the pickin’.

What’s important is the people who really matter, that being the industry suppliers like Carnival, Associations like CLIA, trade publications like Travel Weekly, industry leaders like Marc Mancini, and states like California have given positive feedback concerning our direction and course.

I’ve probably already said too much about what I already know here. So you’ll just have see for yourself if the answers YTB comes up are on the mark.

Details to follow. ;-P


PS - If you’d like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for my FREE Newsletter. Just like here, it’s loaded with food, water and sunshine to grow your YTB business.

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker

Phone: 678.458.5812


Learn How To Become A Travel Agent
Image

Book Your Travel & Vacations With


Travel Reservations: 1.800.243.4450

RTA #24635

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Monday, October 13, 2008

Behind Closed Doors...

We see and hear all too often how Travel MLM’s are hurting the travel industry from the Travel Agents and Host Agencies themselves. Trade Associations have popped up in increasing numbers over the last few years in an attempt to combat the pariah known as YTB. There are other Travel MLM’s, but the focus for all the problems in the industry has landed squarely on the shoulders of YTB. They all have a unified message of ridding the industry of the unprofessional likes of…

Well…me.

Somehow they have this perception that because I associate and work with a Travel MLM that I damage their reputation as a Travel Professional. I’ve seen these folks do and say just about anything to warn you that I’m up to no good, my only interest is picking your pocket by recruiting you, and I couldn’t possibly have any interest in selling and servicing travel.

If you happen to be one of the ones reading this making those claims about me, I would argue that you are doing an outstanding job of damaging your own reputation and you certainly don’t need any help from me in that regard.

We also hear all too often that suppliers are cutting YTB off left and right. They hate us in much the same way they do. The vendors and suppliers appear to side with these overzealous Travel Agents and also want to rid the industry of our like.

I had an interesting post sent to me last week, and while I know very little about this individual, his quote speaks volumes about how the suppliers really feel about YTB but more importantly how they feel about these overzealous Agents and what they REALLY want to tell them.

Responses to this individual’s complaining to his employer were as follows:

"The MLMs don't bring in enough business to worry about them."
"We don't treat them the same way as our traditional agencies."
"We will take their bookings (money) and supply them our product."
"Stop worrying about them."
"You are not to discuss the MLMs with the agents or agencies."

Of course these answers from the overzealous employee aren’t what he wants to hear and this cat can’t seem to get out of his own way to relieve his fears and misconceptions about Network Marketing. Thus you find this employee hanging out on a forum with other zealots that support his views. All while the employer remains unaware the employee refuses to abide by the employers wishes.

I’ve heard for a number of years that suppliers and vendors would cut YTB off. It wasn’t until last year, almost to the day, that one supplier decided to side with PATH (Professional Association of Travel Hosts) and terminate its relationship with the largest of the Travel MLM’s. Other than Royal Caribbean, I’m only aware of a Perillo Tours and another company called Celtic Tours, both of which never really did any business with YTB to begin with. (Neither were listed in our back office as a supplier.)

I find it difficult to terminate a relationship when there wasn’t a relationship to begin with, but that’s just me.

As I look back at the one public company who did side with the overzealous Agent Associations and this termination, the VP of Sales was moved over to Hotel Services, and shares of RCL stock has fallen from $42.24 this time last year to a 7 year low of $14.00 at the close of business Friday.

Not a very auspicious move for the company.

During this same period of time we have seen another cruise line come up with a very solid solution in minimum booking requirements concerning FAMs while maintaining its relationship with the 26th largest travel company in the country.

If you take a look at Carnival, they just announced they’ll be dropping their fuel surcharges moving forward, and provided a HUGE jump in Net Income for its 3rd Quarter results.

Hmmmmmmm, interesting.

I’m well aware of all the personal views and opinions that are circulating out there on the Internet about YTB and Network Marketing in general. Fortunately for the vast majority of the suppliers and vendors out there it’s not personal.

Its business.

For the overzealous and obsessed agents out there that read this blog on a regular basis, you may want to take note of how obnoxious YOU appear to the suppliers and vendors you’re attempting to recruit to your side. Based on how few have actually pulled the trigger and terminated their relationship with YTB and other travel MLM’s it appears that your concerns and misgivings about YOUR industry are falling of deaf ears.

While I’m sure they take the time to listen to you, and provide the lip service you’re looking for, behind closed doors they only care about their bottom line.

Don’t they?


PS - If you’d like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for my FREE Newsletter. Just like here, it’s loaded with food, water and sunshine to grow your YTB business.

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker

Phone: 678.458.5812


Learn How To Become A Travel Agent
Image

Book Your Travel & Vacations With


Travel Reservations: 1.800.243.4450

RTA #24635

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Thursday, October 09, 2008

The "Happy File"...

Having such a popular newsletter and blog, I get a ton of e-mails these days. There’s not a day that goes by it seems when I don’t get some type of positive comment concerning either my blog or my newsletter. During the National Convention back in August, I was overwhelmed with how many people took the time to find me and tell me how much they appreciate what I do.

One of my team members who hung with me for most of the week was shocked at the amount of people who chased me down in hallways, conference rooms, and at the hotel. (To be honest, so was I.) I hadn’t had this much notoriety since my radio days back in the 80’s. The difference with radio however was that nobody knew what I looked like until they saw me out on remotes.

I was conversing via e-mail with one of our subscribers on how much I appreciate the warm comments and enjoyment others receive when they read this blog or the newsletter. Realizing that I have such a positive effect on so many people is humbling, yet a real kick. Many of you take the time to write and express your appreciation which in turn makes me want to work even harder to bring you the best that I have.

Here’s what she wrote back to me and I thought it would be good to share with you as well.

“Do you keep a “happy file”? It’s a computer file or hard copy file of all the accolades and appreciation or special words that you receive from others.

Explanation: When I first started doing mortgage loans 10 years ago, my underwriter went way beyond any normal expectations to get me out of a predicament, and I wrote her an expressive thank you from my heart. She was so touched that she called me into her room with tears in her eyes and told me how much it meant to her, and that it was going into her “happy file.” She said that when she had bad days, she would go back and read some of the contents of that file. That it would uplift her day, and get her back on track.

When I hear of a good idea, I copy it.

I have 2 children, and have since that day, made “happy files” for both them and for me. When they (both in college now) get absorbed in a pity party, I will send an email from a tennis coach, long ago, that praised them for their perseverance, etc. Get the picture?

Good luck on your “happy file” for both you and yours.”

I thought this was an exceptional idea and wanted to share publically some of the “happy files” I have set aside in my Outlook.


Since I have been receiving your newsletter I am kept up to date with YTB news. You are a great asset to our business. Again I just wanted to let you know how much I appreciate your management style and for allowing us to receive your newsletter.

Enjoy your Day,
~ Mary

I know I've told you this before...but it bears repeating... This is by far the best newsletter I've seen in YTB and we subscribe to several. So very informative. I read every word and forward it on to our team. Hopefully they are all subscribing as well. We've encouraged it

Thanks for doing this. I know it takes a lot of time.
~ Marti

Thank you again, Doug, for all you do! I so appreciate your newsletter and your blog. You epitomize the YTB standard of sharing and abundance as one YTB family, and you are greatly appreciated.

Were you a copywriter in an earlier life?........... kudos for all the photos and art work you always include with your news.

Smiles and Sunshine,
~ Susan


My wife Terri and I are in YTB and we love it. Where we live we do not receive a whole lot about the business. So I have learned as much as I could on my own. I research a lot on the Internet and I just wanted to let you know that I like reading your blog, I have a training blog that I put together for our team, but I didn't put it out to the public, because I was trying to ensure our people were informed. SO GREAT BLOG thanks for keeping the YTB Name going strong.

~ Mike


My husband, Emil & I recently started receiving your Training & Newsletters, which have been very helpful. Thank you so much for sharing with us. We are continuing to build our business, and have utilized some of your info. We first heard about you from Bob & Karin, YTB Directors. They are not our Directors, but were willing to share information. We see them often at meetings.

We appreciate all you do to help others.

Blessings,
~ Joy


I was quite impressed with the professionalism of the newsletter and several of my team members forwarded the information to me and I enjoyed the information.

God Bless,
~ Arlyne


I can’t thank you enough for all you do. I’ve always been a big fan of your blog for years and have thoroughly enjoyed your writing style from the start. Your themes are positive, meaningful, and uplifting and when I need a pick me up I can always count on you! You have a very special gift and wanted to share with you how much my husband and I appreciate all you do.

See you at the top!
~ Cindy


This is just a sampling of e-mails I’ve received since the Newsletter was launched at the beginning of the year. I’ve been overwhelmed at how it’s taken off and become viral, which in computer speak is a good a good thing. It’s not uncommon to have two or three times as many people actually read my newsletter that I send out, which also tells me that the information is not only useful but relevant to what’s going on with our company today.

One of my favorite authors is T. Harv Ecker. Harv told me in his book “Secrets of the Millionaire Mind” to think BIG. My intent should be to help thousands of people. The more I can help and influence others the more that comes back to me.

It’s nice to know that theory actually works.

And Susan, thanks for letting me share this idea here for others. I think it’s an exceptional idea and your right, it works like a charm!

PS - If you’d like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for my FREE Newsletter. Just like here, it’s loaded with food, water and sunshine to grow your YTB business.

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker

Phone: 678.458.5812


Learn How To Become A Travel Agent
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Book Your Travel & Vacations With


Travel Reservations: 1.800.243.4450

RTA #24635

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Tuesday, October 07, 2008

MNF Not What It Use To Be...

I was watching Monday Night Football last night on ESPN, and was thinking that it’s been over a year now that the switch from ABC to ESPN has been made, and it still just doesn’t feel right. It just doesn’t have the same aura about it.

I found my mind wondering on other random thoughts and decided to put them down on…my blog. (Remember when it was paper?)

Say what you want about John Madden, he’s one of the most entertaining and charismatic commentators in the NFL. I will give you this, he’s lost some of his edge over the years, and as I've told the folks down here in the south the “Immaculate Reception” like the Civil War has been over for decades.

Get over it already.

If someone runs into either Ainsworth or Travel Lisa on the Internet, would someone PLEASE give them a tissue? They’re crying (again) about what an idiot I am. I’m sorry I included American Express Travel in with 9 other companies yesterday. If you don’t like or if what I have to say bothers you that much, don’t read this blog.

It’s that simple.

What does it say about the Direct Selling Industry when a company like Mars Snackfood Inc. decides to use “word of mouth” (pun intended) advertising to distribute one of it’s product lines? A website was created to support Dove Chocolate Discoveries's recruiting efforts and offer information on the exclusive line of Dove Chocolate Discoveries products.

M&M’s go MLM…who knew?

I realize everyone likes to talk about how badly YTB’s stock is doing these days. Just wondering if anyone will ever mention that Royal Caribbean’s stock is now at a 5 year low? This stock hasn’t been below $18.00 since April of 2003.

Don’t hold your breath.

Did anyone else have coffee come out their nose when they read that NoTravelMLMs is “fair and balanced”? You may need to go out and get an entire box of tissue and offer up a couple for John and Richard Earls while you’re at it.

You’ll need the rest of the box to clean up your computer screen.

We’ve all heard how Baby Boomers are starting to retire to the tune of one every 8 seconds for the next 20 years. A big reason why most of us are in the travel business right? With the majority of the 15,000 travel agency owners in their late 50s or older, it appears we have another reason why travel agencies are shrinking.

Ever hear the term “old hens”?

I mentioned the Royal Caribbean stock a minute ago, and see that the company has sold off its share of Island Cruises. While they still retain the ship, the early termination should show a small profit for the cruise line in these hard economic times.

Gives new meaning to “Repositioning Cruise”.

Gas here in Atlanta is finally getting back to normal. No more wasting a half tank of gas driving around just to find a station that has some, and then spending the next 30 minutes waiting in line. Even noticed that the price has dropped about a dime today.

Down to $3.81…Whoo Hoo!

And speaking of “hard economic times”; now that the band aid, rescue, bailout has been approved it’s my understanding that there will be a new currency in circulation. I don’t know if you’ve seen this, but look for this new currency to be in circulation in the next few weeks.


You can always count on me to provide you with all the late breaking news and events. ;-P


PS - If you’d like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for my FREE Newsletter. Just like here, it’s loaded with food, water and sunshine to grow your YTB business.

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker

Phone: 678.458.5812


Learn How To Become A Travel Agent
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Book Your Travel & Vacations With


Travel Reservations: 1.800.243.4450

RTA #24635

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Monday, October 06, 2008

Contrary To What You May Have Heard

Have you noticed how everyone appears to be an expert concerning what’s going on with YTB these days? The fear mongering out on the internet and the doom and gloom paints a picture that nobody is giving YTB a shot. Not only does this include vendors and suppliers, but Trade Associations have turned their back and threatening to kick YTB to the curb.

We find that…well…interesting…

On Wednesday’s Monthly Newsletter, we reported that these same Suppliers and Trade Associations are actually working with and helping YTB and as we wipe away all the spaghetti and sauce being thrown at YTB, we begin to see the real story. (Critics like to call this “the truth”)

When one of our Newsletter Subscribers saw that we pointed to the DSA (Direct Selling Association) as someone who is supporting YTB in the perceived adversity from the other side, they sent the following link.

Amy Robinson is VP of Communications at the Direct Selling Association and has done an exceptional job in helping everyone understand what DSA membership really means. She goes into detail what went into becoming a member of the DSA, which YTB became a member of more than a year ago. Based on the DSA’s review of applicable laws at the time of application, company policies were consistent with the law and YTB was approved. Further clarification states that the DSA DOES make inquiries to law enforcement, the Attorney General in the state where the company is located, the Better Business Bureau, and on a case-by-case basis any other entity that may have relevant information to share.

Bottom line is that according to the DSA’s findings, YTB met the standards of both the Code of Ethics and laws applicable to direct selling.

It is also important to note that the mere existence of a complaint with any of these bodies does not preclude membership, but instead what is considered is the way any issues were resolved.

Until information is presented that runs contrary to the information the DSA evaluated as part of the application process, there are no grounds to revoke YTB’s membership.

We realize that our critics have tried and convicted YTB already. Fortunately, it’s not up to them; that’s what the legal process is for. If you do a Google search on “lawsuit” you will find 89,600 links for Amway, 147,000 links for Mary Kay, and 59,600 links for Nu Skin, all still in business, and in good standing with the DSA.

Would you stop using your computer because there are 432,000 links for Microsoft? Stop shopping because there are 3,640,000 links for WalMart? Stop eating because there are 1,160,000 links for McDonalds?

Maybe we should stop cruising because you found 185,000 links for Royal Caribbean? Stop using online booking engines because there are 216,000 links for Expedia? Or stop using traditional agencies with 286,000 links for American Express Travel?

Want to take a stab at how many links there are for YTB? Try 23,700 links which are all lower than any of the above mentioned companies.


In closing, we encourage you to read Amy’s article in its entirety, including the comments section. We find her responses direct, intelligent, articulate, and even witty. It should at the very least give you a much more accurate representation of who the DSA really is, how they are actually working with YTB, and their position concerning the California AG.

PS - If you’d like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for my FREE Newsletter. Just like here, it’s loaded with food, water and sunshine to grow your YTB business.

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker

Phone: 678.458.5812


Learn How To Become A Travel Agent
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Book Your Travel & Vacations With


Travel Reservations: 1.800.243.4450

RTA #24635

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Friday, October 03, 2008

Bummer...

I really couldn’t tell you if this was a snub or not, but apparently I’ve been passed over this week. Not even so much as an honorable mention for “YTB Video Week” on the blogs.

We’ve all seen them. The YouTube craze has been going on for some time and now anyone can make their own superstar videos and post them for everyone to see on the internet. All you need is a computer and web cam.

Some may not know this, but I actually have a College Degree in Audio/Video Production. Back in 1989 I decided it was time to get an actual degree. I had attempted to acquire a degree in “Partying 101” back in the early 80’s but was informed by the University that they didn’t offer said degree, (like hell…everyone had at least a Minor in it.) but alas, when I went back almost a decade later, financed by myself instead of my parents, things turned out quite differently.

If you would have told me that I could actually graduate college with honors back in high school, I would have told you that the idea was a complete joke.

After dropping out of college in the early 80’s, I found the perfect job and had all the proper qualifications as a party hardy “Radio DJ” which was great fun, very glamorous, but also extremely unstable. Once I found myself wanting to advance in the industry, I needed to have a degree in order to attain the Program Director status I was seeking.

It was there that I found not only did I have a keen ear for sound, but an equally keen eye for sight and the combination was exhilarating. I spent the next several years locked up in video editing rooms and had an absolute blast.

To this day, I still dabble with this type of production work for both audio and video. Now that computers are actually powerful enough to handle the large video files and I can produce some good quality home made videos for a nominal cost.

Personally, I’m not a big fan of YouTube. Most of the videos found on the site, frankly…they suck. I realize it’s my own interpretation and opinion, but when I look at any video I’m more interested in audio, video, framing and editing qualities. The content can be absolutely spot on, but if the presentation doesn’t fit my level of expectancy, personally I have a hard time with the entire message.

That being said, I have to wonder, with my own personal opinions aside, why in the world MY videos were “overlooked” this week on the blog.

Where they only YouTube specific?
Did I not feature enough “travel”?
Did I talk too much about “recruiting”?
Was the sales pitch too “in your face”?
Was it perceived as a “hard sell”?
Did it consist of too many lies?
How ‘bout misinformation?
Was it too outside the box?

Oh…I get it…maybe they couldn’t find it?

What ever it is, maybe I can fix it to meet the fine and upstanding standards others uphold in order to be worthy of being highlighted on someone else’s blog. At the very least, somebody could download the thing and send it the Attorney Generals office for review. They might find it very informative and it could help your case that YTB’s nothing more than a gigantic pyramid scheme.

One can always hope…



Carnival Cruise To Nowhere - Stranded at Sea! @ Yahoo! Video

For a written review of this cruise, with more of the same old lies, recruiting pitch, and unprofessionalism that is associated with those of us in YTB, feel free to send this review to the AG as well.

PS - If you’d like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for my FREE Newsletter. Just like here, it’s loaded with food, water and sunshine to grow your YTB business.

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker

Phone: 678.458.5812


Learn How To Become A Travel Agent
Image

Book Your Travel & Vacations With


Travel Reservations: 1.800.243.4450

RTA #24635

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Thursday, October 02, 2008

Kids Will Be Kids

Do you have kids?

I do, and I absolutely love them. Being a Dad is one of the most rewarding experiences of my life.

As a parent, you learn things. Like, have you noticed how you tell them not to do something, there are times they do it anyway? Like “Don’t touch the stove!” and the next thing you know you’re putting ice on the burn and Neosporin with a SpongeBob SquarePants band aide on their finger, sealed with a kiss for good measure as you wipe away the tears.

Telling them not to do something can also work to your advantage. My son for instance hates vegetables. (Wonder where he got that from?) A fun way to get him to eat his vegetables however is to tell him not to eat them; and before you know it, the plate doesn’t have a single vegetable left.

It’s interesting how some people never grow out of this childish mentality. You can tell a grown adult the rules of engagement, what type of boundaries there are, what’s appropriate and what isn’t, or just flat out tell them no, and they will do everything in their power to break the rules.

As if to say ”Oh yeah? You’re not the boss of me! I’ll show you!”

The problem with this type of behavior is that like the vegetables, you can very easily bait these children to react exactly the way you want them to.

I caught wind of some new enhancements concerning our company who has been the center of attention for the last year. I happen to be quite proud of how our company and these new enhancements have come about. What I came to realize is our founders and the company have no intention of buying into the hype out there in cyberspace. They just keep finding ways to enhance and make our company a much stronger business model.

My dilemma was while I wanted to let our critics know about the new enhancements, I couldn’t just post it on the internet. (You know…those crazy rules we have.) But I could bait the other side with a post to conveniently have this information fall right in their lap.

I realize that nobody reads this blog, but by Tuesday afternoon, I had 25 new subscribers to my newsletter, 10 of which were bogus. (Well, 13 actually if you count the chump in Arizona who signed up under 3 different e-mail address.) The children, as predictable as ever, just HAD to get this news I told them they couldn’t have.

Of course I weeded out a few, but let some pass for yesterdays monthly newsletter announcing the commission enhancements and agent levels the company is rolling out this month.


I set the newsletter to go out at 11:30 AM like I normally do and as if to “show me” how smart they are in getting one over on me, it was promptly posted on the blog of choice just 26 minutes later and also linked on a message board for all to comment on.

Of course, there needed to be the negative twist and spin that’s associated with all the posts found on the blog. We found more of the same rhetoric about giving the company more money, instead of offering us more money for the work we actually produce, and I couldn’t imagine that by some miracle the mans total perspective would be changed in a mere 26 minutes after the years of being fed by others who are also on the outside looking in with skepticism.

I will give him credit though were credit is due. If you read down in the comments section, he did make this following quote concerning an additional tid bit in my newsletter, also found here on Tuesday.

“As to why I was not invited? Why the hell would I be? They are looking for industry leaders. Not me. I am just an industry insider with an opinion. They are also looking for host agencies. I am not that either. But then again, comprehension was never your strong suit.”

This is encouraging to see. Does this mean that after looking at the fact that YTB isn’t going to just blow away based on some frivolous lawsuits he’s beginning to realize his place? Is this an admission of who the real Industry Leaders are?

All this aside, it pails in comparison when he FINALLY puts YTB in the same category as other host agencies.

Now he’s getting it!

Maybe a little more time for this news to sink in and realization that there are adults who are talking face to face to iron out their differences caused the abrupt face? Some may consider it nothing more than a Freudian slip however and I’ll certainly agree with that perspective as well.

One other note there Johnny; I realize that typos are the norm with you, your blog is riddled with them and it does make it difficult to comprehend when you have to weed through so many mistakes and typos, but as you noted first thing Wednesday morning “spelling does count”. Don’t tell someone that spelling counts, and then make the same miserable mistakes the very next post. If you have to take your daughter to school, understandable, but posting something just for the sake of posting something makes you look desperate and extremely unprofessional to boot.

With the “breaking news” yesterday and the frenzy of 4 posts on the blog, desperate is a very appropriate word.

Things must not be working out the way he thought they would.


Thank God!

PS - If you’d like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for my FREE Newsletter. Just like here, it’s loaded with food, water and sunshine to grow your YTB business.

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker

Phone: 678.458.5812


Learn How To Become A Travel Agent
Image

Book Your Travel & Vacations With


Travel Reservations: 1.800.243.4450

RTA #24635

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About Us

  • We're Doug & Ronda Bauknight
  • AKA: TravelPro
  • From Hot-Lanta!, Georgia, United States
  • YTB Travel Network is 130,000 Agents strong. Join a winning group of Travel and Networking Professionals who share effective ways to sell more travel, market effectively, attract quality people, and how to train those people to capture a bigger piece of our $7 Trillion Dollar Industry. Just Picture It Now!
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