Wednesday, October 29, 2008

Another Myth Resolved

I keep on hearing how other hosts have better commission splits. Its one of the mantras for our critic’s in an attempt to disqualify Travel MLM’s as legitimate Host Agencies. I imagine it helps them support this idea they have about it all being about recruiting, since recruiting happens to be their main focus.

It’s amazing to me how YTB Travel Network President Kim Sorensen participated in Travel Weekly’s Leisure Summit last week, which I assumed was designed for leisure travel related topics. As soon as the switch was flipped to Kim however, the entire mood and focus turned. One of the very first questions asked was related to recruiting numbers. The conversations going on around the internet focus on recruiting numbers as well. Yet not one of our critics has acknowledged that YTB has doubled their production with Carnival over last year. (And we still have almost an entire quarter to go.)

Ignoring travel sales is nothing new. We endured all kinds of excuses concerning our #35 ranking and still have a few who attempt to disqualify our jump to #26 this past year. Ignoring this documentation however will not make it go away, only delay the inevitable that YTB is a real producer of travel in this industry.

For critics, can’t be about travel or commission splits, and the perception being painted splatters this myth that we in YTB don’t really care enough about the travel side of the business to figure out or become productive sellers of travel with an MLM as a Host Agency. Even if we do have the desire, the splits from other hosts are far better than what YTB or any other MLM out there will give you.

Imagine the grin on my face when I found out the truth via a Travel Weekly Article early Tuesday Morning. I constantly hear numbers around 80/20, 90/10 and even 100% commissions being made via other Agents but according to a survey done by NATCA the average split is 74/26, just a mere 4 clicks north of what I currently make with YTB. (70/30)

I also find it interesting that 65% of the Agents surveyed stated they didn't need a GDS with their business model although I and others have been told otherwise. Somehow, without the proper education and knowledge of the various GDS systems out there, I can’t do business in the same fashion they do. While true, a GDS is a different animal in this industry, to state that it’s a requirement to be considered “real” is a complete fabrication.

Here’s the rundown from the report:

The NACTA report tracks sales, revenue, demographics and other data from 2007, and its findings are based on 449 responses to an email survey distributed in June to NACTA members by ASTA Research.

The report went on to state that 37.9%, were "fully independent," (meaning they were not affiliated with a host agency and that they dealt directly with suppliers) and hosted agents followed at 29%, while 20% stated they were a "combination independent and hosted agent."

Of the Host Agencies or Franchise model most use, 20% are with Nexion. Travel Planners had the second-highest percentage with 7.8%. Other Host Agencies included Joystar who claimed 3.4%, America's Vacation Center who claimed 3.7% and YTB with 1.5% of the Agents surveyed.

Funny how both Travel Weekly and NACTA included YTB as a Host Agency isn’t it?

Yeah yeah…I know all about the current management not being “qualified” and YTB will never be considered a “legitimate” Host by the few stragglers who can’t keep up with the times. You need to realize however, that’s their problem, not ours.

I have to wonder how many more years YTB will have to wait until some consider them “qualified”. For goodness sake, we’re going on 8 years now, and I wouldn’t consider an 8 year old company who’s smack dab in the middle of all the other Agencies in America unqualified.

And apparently neither does this trade publication or the NACTA.


PS - If you’d like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for my FREE Newsletter. Just like here, it’s loaded with food, water and sunshine to grow your YTB business.

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker

Phone: 678.458.5812


Learn How To Become A Travel Agent
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Friday, October 24, 2008

The Cookie Jar...

Looks like I have to give credit where credit is due.

Sort of…

This morning I brought attention to a blatant accusation by one of the better known critics of YTB that they were paying off CLIA. Apparently “The Spin Master” has obtained the following confirmation from Jim Smith, CTIE via an e-mail correspondence from CLIA. I will quote from “The Spin Masters” blog and do believe this correspondence to be accurate.

“Contrary to what was posted on your blog and for the record – when it comes to CLIA certification, membership and all related programs – the rules are the rules for everyone. There are no exceptions.”

Interesting that Mr. Smith references the blog itself and not YTB or the Travel Compass. You would think that if he agreed with “The Spin Master” he would have made reference to YTB misleading or misinforming the general public as the “The Spin Master” appears to state.


Instead, we see another absolute refusal to take any responsibility in what was posted or insinuated. No, that appears to bounce off him and land squarely in MY lap.

I have to wonder if Mr. Smith himself was the one who corresponded with YTB directly when YTB posted a PDF of the new CLIA Requirements in both the 9/18 and 9/25 issues of the Travel Compass. A PDF of the new requirements can also be found in the Travel Portal under “Breaking News” as of the last several weeks for those that might have missed either of those issues.

And apparently, someone has. ;-P

Both the publication and secured access to the Travel Portal are intended for those of us who are members of YTB. Why this company correspondence is now blasted all over the internet with its own little twist in an effort to warn the general public or to promote and/or slander CLIA is rather arrogant. CLIA does have strict rules in promoting its membership, and I would have to agree, the rules are the rules for everyone.

There are no exceptions.

Its quite clear what was posted on “the blog” was an insinuation that YTB acted like “politicians sliding in a little pork for their constituents” and/or YTB “slipped and showed a little pork”.

But alas, as we so often see from these overly obsessed and arrogant mud slingers, the message sent by Mr. Smith and CLIA just doesn’t seem to register.

You can picture it now, a 5 year old with his hands over his ears yelling “Blah Blah Blah” just after he was caught red handed with both hands in the cookie jar.


Ohhhh...Coleman...where are you when we need you buddy?

"Too Funny"

PS - If you’d like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for my FREE Newsletter. Just like here, it’s loaded with food, water and sunshine to grow your YTB business.

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker

Phone: 678.458.5812


Learn How To Become A Travel Agent
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Book Your Travel & Vacations With


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RTA #24635

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Monday, October 20, 2008

First Class

I can still remember the first time I saw the YTB booking engine. My wife called me at work and told me to take a look at the site. It took me all of about a millisecond to know that I wanted to find out more about who this company was, and what it had to offer. Back then, you really couldn’t find anything about YTB. It was difficult to do any type of research over the internet about the company. I do recall finding a couple posts about how some considered the company nothing more that one of those “pyramid deals”. Even then, I was able to see through the ignorance and hype, and wanted to verify on my own what the company was all about.

Many who are currently with YTB have no idea what the booking engine looked like “back in the day”. A couple weeks ago while browsing some old photos, I found a screen capture from April of 2005 and to look at the booking engine today, you certainly wouldn’t see what I saw in the company back then.

I wrote a little bit on Friday about how you need to constantly monitor and check your course, then make adjustments accordingly based on the current conditions you find. Those of you who subscribe to my newsletter were able to listen to a conference call with Scott Tomer who told us that for the first time we have a clear understanding of what California really wants. More importantly, we know how to address California based on the discussions we’ve had and this weekend we’ve seen our first glimpse of the result of those discussions.

First Class Training.

I couldn’t tell you how many people were actually bombarding the servers of the First Class Training on Saturday, but the training modules being served up were obviously pushing bandwidth to the limits. While Sunday seemed to be somewhat better, personally, I found the only time feasible to enjoy these courses was early Sunday morning. It will be interesting to see if we can get an actually number, and I’m betting it will be in the tens of thousands.

About all I could think of while watching these training modules was how much trouble our critics will be in now that we have this very thorough and leading edge training available to us via a few mouse clicks. Most of the issues that you find our critics complaining and crying about are directly addressed in these modules, and to make matters even worse for them, it’s by far the most thorough training I’ve seen from any single industry supplier or association in all the years I’ve been attending industry events, seminars, and trainings.

The courses included video modules form CLIA, Marc Mancini, along with Carnival, Pleasant Holidays, Oceana, Globus, and other vendors. To see how these industry leaders took the time to be filmed and offer up their experience and expertise in the industry for YTB spoke volumes about what they think of our company. (Although some will lead you to believe they feel differently.)

Other features that impressed me were the quality of videos themselves. Done in wide screen and in high definition with professional film crews and editing scored very high marks for me. The entire course is extremely professional and broadcast quality.

Some may find it odd or out of character that something was noticeably missing in this updated training. The “R” word. You know the one I’m talking about, because of the huge phobia that surrounds it.

“Recruiting”.

Nope. Not one mention of that aspect of our business, nor were Coach and Scott even seen or heard from during the entire training. To have YTB talk for close to 4 hours and not even mention the Rep side of the business could be equated to a fish being out of water.

This was all about travel, from some of the best in the business, and the only company that has this comprehensive overview of the entire industry is YTB. I love what Marc Mancini said in his interview concerning the “E-Campus” courses he’s put together for YTB. “The educational training and learning landscape has changed because of technology.” The Travel Weekly Leisure Summit is a perfect example of this, (both Marc and Kim will be participating) and probably a big reason why Travel Weekly described Kim as one of 'three people who are defining the contemporary landscape for home agents...'

A new day has dawned in YTB, and while our critics will continue their attempt to shame and embarrass anyone involved in YTB, you as an RTA now have First Class Training to arm yourself in everything travel related to become just as knowledgeable, and just as competent as they claim to be.

Please don’t mistake or misconstrue that as First Class being the ONLY course you need to take in order to achieve your goals as a Travel Agent. That however will become evident as you work your way through the modules. It is however, the best foundational tool I’ve ever seen in the industry to enable you to chart a course that will rival any industry veteran out there.

Come to think of it. If our critics who claim to be embarrassed or insulted by YTB RTA’s not knowing anything about the travel industry would simply point those they find to YTB’s First Class Training, many of their problems would be resolved. Me thinks however, they’re far more comfortable simply complaining and pointing out what’s wrong instead of working on a solution.

You in YTB however, know how to pick up the ball. If you’ve already taken the course like I have, you know how valuable this is, so maybe you can offer up the support to your fellow RTA’s our critics find and help them get on course with this foundational tool.

How nice it is to have such an outstanding and powerful program to help take care of our own.

Hats off to the Home Office and YTB.

Thanks guys!


PS - If you’d like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for my FREE Newsletter. Just like here, it’s loaded with food, water and sunshine to grow your YTB business.

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker

Phone: 678.458.5812


Learn How To Become A Travel Agent
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Book Your Travel & Vacations With


Travel Reservations: 1.800.243.4450

RTA #24635

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Thursday, October 16, 2008

Hitting The Political Landscape...

With the elections coming up in the next few weeks, and the last minute flurry of activity from political candidates is it any surprise to you that YTB has made it into the political landscape? If you ask me, I’d say it’s about damn time! With all the focus on our company from the other camp wrought with worry and reporting on the internet every time Coach sneezes and making it sound like he’s coming down with some little known disease the connection certainly fits.

Where’s Bill O’Reilly when you need him? (Actually, I’m more of a Boortz and Hannity fan, but neither one have coined the term “No Spin Zone”.)

If you’ve had your head under a rock the last week you may not know that one of those mysterious “anonymous packages” showed up at a news station late last week that somehow broke the news that Burt Saunders is on YTB’s Board of Directors. This may not be news to most of you, since we were introduced to the Senator during the 2007 National Convention, but when you throw in Connie Mack’s home state of California who happens to be running against Burt Saunders for Congress all of the sudden the term “pyramid scheme” is thrown up on the wall in attempts to smear the name Saunders.

Based on the number of reports out there via Google News and YTB as the topic of conversation, critics of YTB have several new venues to spend their time posting. (The Caped Crusader is everywhere isn’t he?)

Now I realize critics are laying claim that their own personal fears and misgivings about our fine company are hurting Burt Saunders chances of being elected, and I’m sure there are some who will be their own Judge and jury convicting Burt of wrong doing simply based on the complaint that’s been filed in California, instead of letting our legal system do its job.

Saunders doesn’t seem to be worried about it however and took the words right out of my mouth when he stated that this development is “really silly”. Besides, the man has decades of experience, and during his political career I’m sure he’s had his share of critics and political mud slinging. Face it; it’s the nature of the beast.

I guess we’ll have to wait a couple of weeks to see if the emotional charge of the left has any impact. My bet is that that the average American isn’t as emotionally charged about this issue as our critics would like to lead you to believe. Most I would imagine have already formed opinions either way about the Direct Sales Industry, and their candidate of choice to make very little difference either way.

Besides, it’s my understanding that YTB has a clear understanding of what the “issues” are in California. Once those are ironed out, and they will be ironed out, Burt can at least continue to serve on YTB’s Board of Directors as an Independent.

Our first taste of how YTB is answering the issues of California will be rolled out this weekend with the First Class Travel Training. Additional answers about all the complaints will be address early next week as our Directors get a first look at the results of our discussions as our Executive and Legal teams have sat down and discuss the concerns like adults with California.

Granted, some critics may not like or approve of what’s going to be rolled out. Once an apple goes rotten, chances are either slim or none that the apple will suddenly turn ripe for the pickin’.

What’s important is the people who really matter, that being the industry suppliers like Carnival, Associations like CLIA, trade publications like Travel Weekly, industry leaders like Marc Mancini, and states like California have given positive feedback concerning our direction and course.

I’ve probably already said too much about what I already know here. So you’ll just have see for yourself if the answers YTB comes up are on the mark.

Details to follow. ;-P


PS - If you’d like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for my FREE Newsletter. Just like here, it’s loaded with food, water and sunshine to grow your YTB business.

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker

Phone: 678.458.5812


Learn How To Become A Travel Agent
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Book Your Travel & Vacations With


Travel Reservations: 1.800.243.4450

RTA #24635

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Monday, October 13, 2008

Behind Closed Doors...

We see and hear all too often how Travel MLM’s are hurting the travel industry from the Travel Agents and Host Agencies themselves. Trade Associations have popped up in increasing numbers over the last few years in an attempt to combat the pariah known as YTB. There are other Travel MLM’s, but the focus for all the problems in the industry has landed squarely on the shoulders of YTB. They all have a unified message of ridding the industry of the unprofessional likes of…

Well…me.

Somehow they have this perception that because I associate and work with a Travel MLM that I damage their reputation as a Travel Professional. I’ve seen these folks do and say just about anything to warn you that I’m up to no good, my only interest is picking your pocket by recruiting you, and I couldn’t possibly have any interest in selling and servicing travel.

If you happen to be one of the ones reading this making those claims about me, I would argue that you are doing an outstanding job of damaging your own reputation and you certainly don’t need any help from me in that regard.

We also hear all too often that suppliers are cutting YTB off left and right. They hate us in much the same way they do. The vendors and suppliers appear to side with these overzealous Travel Agents and also want to rid the industry of our like.

I had an interesting post sent to me last week, and while I know very little about this individual, his quote speaks volumes about how the suppliers really feel about YTB but more importantly how they feel about these overzealous Agents and what they REALLY want to tell them.

Responses to this individual’s complaining to his employer were as follows:

"The MLMs don't bring in enough business to worry about them."
"We don't treat them the same way as our traditional agencies."
"We will take their bookings (money) and supply them our product."
"Stop worrying about them."
"You are not to discuss the MLMs with the agents or agencies."

Of course these answers from the overzealous employee aren’t what he wants to hear and this cat can’t seem to get out of his own way to relieve his fears and misconceptions about Network Marketing. Thus you find this employee hanging out on a forum with other zealots that support his views. All while the employer remains unaware the employee refuses to abide by the employers wishes.

I’ve heard for a number of years that suppliers and vendors would cut YTB off. It wasn’t until last year, almost to the day, that one supplier decided to side with PATH (Professional Association of Travel Hosts) and terminate its relationship with the largest of the Travel MLM’s. Other than Royal Caribbean, I’m only aware of a Perillo Tours and another company called Celtic Tours, both of which never really did any business with YTB to begin with. (Neither were listed in our back office as a supplier.)

I find it difficult to terminate a relationship when there wasn’t a relationship to begin with, but that’s just me.

As I look back at the one public company who did side with the overzealous Agent Associations and this termination, the VP of Sales was moved over to Hotel Services, and shares of RCL stock has fallen from $42.24 this time last year to a 7 year low of $14.00 at the close of business Friday.

Not a very auspicious move for the company.

During this same period of time we have seen another cruise line come up with a very solid solution in minimum booking requirements concerning FAMs while maintaining its relationship with the 26th largest travel company in the country.

If you take a look at Carnival, they just announced they’ll be dropping their fuel surcharges moving forward, and provided a HUGE jump in Net Income for its 3rd Quarter results.

Hmmmmmmm, interesting.

I’m well aware of all the personal views and opinions that are circulating out there on the Internet about YTB and Network Marketing in general. Fortunately for the vast majority of the suppliers and vendors out there it’s not personal.

Its business.

For the overzealous and obsessed agents out there that read this blog on a regular basis, you may want to take note of how obnoxious YOU appear to the suppliers and vendors you’re attempting to recruit to your side. Based on how few have actually pulled the trigger and terminated their relationship with YTB and other travel MLM’s it appears that your concerns and misgivings about YOUR industry are falling of deaf ears.

While I’m sure they take the time to listen to you, and provide the lip service you’re looking for, behind closed doors they only care about their bottom line.

Don’t they?


PS - If you’d like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for my FREE Newsletter. Just like here, it’s loaded with food, water and sunshine to grow your YTB business.

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker

Phone: 678.458.5812


Learn How To Become A Travel Agent
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Book Your Travel & Vacations With


Travel Reservations: 1.800.243.4450

RTA #24635

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Friday, October 03, 2008

Bummer...

I really couldn’t tell you if this was a snub or not, but apparently I’ve been passed over this week. Not even so much as an honorable mention for “YTB Video Week” on the blogs.

We’ve all seen them. The YouTube craze has been going on for some time and now anyone can make their own superstar videos and post them for everyone to see on the internet. All you need is a computer and web cam.

Some may not know this, but I actually have a College Degree in Audio/Video Production. Back in 1989 I decided it was time to get an actual degree. I had attempted to acquire a degree in “Partying 101” back in the early 80’s but was informed by the University that they didn’t offer said degree, (like hell…everyone had at least a Minor in it.) but alas, when I went back almost a decade later, financed by myself instead of my parents, things turned out quite differently.

If you would have told me that I could actually graduate college with honors back in high school, I would have told you that the idea was a complete joke.

After dropping out of college in the early 80’s, I found the perfect job and had all the proper qualifications as a party hardy “Radio DJ” which was great fun, very glamorous, but also extremely unstable. Once I found myself wanting to advance in the industry, I needed to have a degree in order to attain the Program Director status I was seeking.

It was there that I found not only did I have a keen ear for sound, but an equally keen eye for sight and the combination was exhilarating. I spent the next several years locked up in video editing rooms and had an absolute blast.

To this day, I still dabble with this type of production work for both audio and video. Now that computers are actually powerful enough to handle the large video files and I can produce some good quality home made videos for a nominal cost.

Personally, I’m not a big fan of YouTube. Most of the videos found on the site, frankly…they suck. I realize it’s my own interpretation and opinion, but when I look at any video I’m more interested in audio, video, framing and editing qualities. The content can be absolutely spot on, but if the presentation doesn’t fit my level of expectancy, personally I have a hard time with the entire message.

That being said, I have to wonder, with my own personal opinions aside, why in the world MY videos were “overlooked” this week on the blog.

Where they only YouTube specific?
Did I not feature enough “travel”?
Did I talk too much about “recruiting”?
Was the sales pitch too “in your face”?
Was it perceived as a “hard sell”?
Did it consist of too many lies?
How ‘bout misinformation?
Was it too outside the box?

Oh…I get it…maybe they couldn’t find it?

What ever it is, maybe I can fix it to meet the fine and upstanding standards others uphold in order to be worthy of being highlighted on someone else’s blog. At the very least, somebody could download the thing and send it the Attorney Generals office for review. They might find it very informative and it could help your case that YTB’s nothing more than a gigantic pyramid scheme.

One can always hope…



Carnival Cruise To Nowhere - Stranded at Sea! @ Yahoo! Video

For a written review of this cruise, with more of the same old lies, recruiting pitch, and unprofessionalism that is associated with those of us in YTB, feel free to send this review to the AG as well.

PS - If you’d like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for my FREE Newsletter. Just like here, it’s loaded with food, water and sunshine to grow your YTB business.

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker

Phone: 678.458.5812


Learn How To Become A Travel Agent
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Book Your Travel & Vacations With


Travel Reservations: 1.800.243.4450

RTA #24635

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Thursday, October 02, 2008

Kids Will Be Kids

Do you have kids?

I do, and I absolutely love them. Being a Dad is one of the most rewarding experiences of my life.

As a parent, you learn things. Like, have you noticed how you tell them not to do something, there are times they do it anyway? Like “Don’t touch the stove!” and the next thing you know you’re putting ice on the burn and Neosporin with a SpongeBob SquarePants band aide on their finger, sealed with a kiss for good measure as you wipe away the tears.

Telling them not to do something can also work to your advantage. My son for instance hates vegetables. (Wonder where he got that from?) A fun way to get him to eat his vegetables however is to tell him not to eat them; and before you know it, the plate doesn’t have a single vegetable left.

It’s interesting how some people never grow out of this childish mentality. You can tell a grown adult the rules of engagement, what type of boundaries there are, what’s appropriate and what isn’t, or just flat out tell them no, and they will do everything in their power to break the rules.

As if to say ”Oh yeah? You’re not the boss of me! I’ll show you!”

The problem with this type of behavior is that like the vegetables, you can very easily bait these children to react exactly the way you want them to.

I caught wind of some new enhancements concerning our company who has been the center of attention for the last year. I happen to be quite proud of how our company and these new enhancements have come about. What I came to realize is our founders and the company have no intention of buying into the hype out there in cyberspace. They just keep finding ways to enhance and make our company a much stronger business model.

My dilemma was while I wanted to let our critics know about the new enhancements, I couldn’t just post it on the internet. (You know…those crazy rules we have.) But I could bait the other side with a post to conveniently have this information fall right in their lap.

I realize that nobody reads this blog, but by Tuesday afternoon, I had 25 new subscribers to my newsletter, 10 of which were bogus. (Well, 13 actually if you count the chump in Arizona who signed up under 3 different e-mail address.) The children, as predictable as ever, just HAD to get this news I told them they couldn’t have.

Of course I weeded out a few, but let some pass for yesterdays monthly newsletter announcing the commission enhancements and agent levels the company is rolling out this month.


I set the newsletter to go out at 11:30 AM like I normally do and as if to “show me” how smart they are in getting one over on me, it was promptly posted on the blog of choice just 26 minutes later and also linked on a message board for all to comment on.

Of course, there needed to be the negative twist and spin that’s associated with all the posts found on the blog. We found more of the same rhetoric about giving the company more money, instead of offering us more money for the work we actually produce, and I couldn’t imagine that by some miracle the mans total perspective would be changed in a mere 26 minutes after the years of being fed by others who are also on the outside looking in with skepticism.

I will give him credit though were credit is due. If you read down in the comments section, he did make this following quote concerning an additional tid bit in my newsletter, also found here on Tuesday.

“As to why I was not invited? Why the hell would I be? They are looking for industry leaders. Not me. I am just an industry insider with an opinion. They are also looking for host agencies. I am not that either. But then again, comprehension was never your strong suit.”

This is encouraging to see. Does this mean that after looking at the fact that YTB isn’t going to just blow away based on some frivolous lawsuits he’s beginning to realize his place? Is this an admission of who the real Industry Leaders are?

All this aside, it pails in comparison when he FINALLY puts YTB in the same category as other host agencies.

Now he’s getting it!

Maybe a little more time for this news to sink in and realization that there are adults who are talking face to face to iron out their differences caused the abrupt face? Some may consider it nothing more than a Freudian slip however and I’ll certainly agree with that perspective as well.

One other note there Johnny; I realize that typos are the norm with you, your blog is riddled with them and it does make it difficult to comprehend when you have to weed through so many mistakes and typos, but as you noted first thing Wednesday morning “spelling does count”. Don’t tell someone that spelling counts, and then make the same miserable mistakes the very next post. If you have to take your daughter to school, understandable, but posting something just for the sake of posting something makes you look desperate and extremely unprofessional to boot.

With the “breaking news” yesterday and the frenzy of 4 posts on the blog, desperate is a very appropriate word.

Things must not be working out the way he thought they would.


Thank God!

PS - If you’d like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for my FREE Newsletter. Just like here, it’s loaded with food, water and sunshine to grow your YTB business.

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker

Phone: 678.458.5812


Learn How To Become A Travel Agent
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Book Your Travel & Vacations With


Travel Reservations: 1.800.243.4450

RTA #24635

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Tuesday, September 30, 2008

Travel Weekly Summit Announced

I’ve got to thank my upline Director, Tim Dominey for sending me this little gem on Travel Weekly. Most of the time, I send him stuff but today, he’s outdone himself.

Travel Weekly has set up its very own Virtual Leisure Summit slated for October 20th and 21st. Among the presenters of this summit, Travel Weekly has acquired Peter Yesawich, the nations leading seer on leisure travel trends, and Marc Mancini, Ph.D, the industry’s most prominent educator to conduct presentations during this two day event.

Those who register for the webinar sessions can ask question, interact with the presenters, and even contribute their own insights on this online conference.

In addition to the educational sessions from these two industry leaders, Travel Weekly’s Editor and Chief Arnie Weismann has also invited a few others to participate in this highly focused tradeshow, which has been limited to 25 relevant exhibitors and industry leading suppliers. Among those invited to participate as industry figures include Americas Vacation Center co-President Van Anderson, NACTA President Scott Koepf, Vacation.com CEO Steven Tracas, and Ensemble CEO Jack Mannix.

And for those that can’t seem to find the time to get themselves to Wood River, Illinois, you can thank Arnie Weissmann of Travel Weekly for giving you a stage with YTB Travel Network President, Kim Sorensen from the comfort of your own home.

Notable names missing from this list are Frenaye, Ainsworth, and Holmes. It could have been just a simple oversight, but my guess it’s more like a snub. Not to worry however, I’m sure these individuals can find the time in their busy schedule to at least participate in such a highly focused and relevant summit like this.

Spending time online is all they do.


PS - If you’d like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for my FREE Newsletter. Just like here, it’s loaded with food, water and sunshine to grow your YTB business.

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker

Phone: 678.458.5812


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Heads Up!

I know many of you subscribe to my Newsletter. My Monthly issue will be out tomorrow and I wanted to give you a heads up.

You DO NOT want to miss this issue.

I have acquired some very valuable insight as to what has been going on up at the home office, and in California that I will share with you tomorrow via my Newsletter.

I’m not at liberty to post here what kind of enhancements are being rolled out, and will let the company release this information to the public.

What I can tell you is this…

It’s going to put our critics into a frenzy, because what they thought was going to happen is actually making our company much more attractive and stronger to a wider audience who may be looking into a Home Based Business.

This would include even more Traditional Travel Agents.

Contact your team, send them to my Newsletter opt-in page and please make sure they know that I will be verifying both that they are an existing RTA and the e-mail matches what they have registered with YTB.

Until then…


Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker

Phone: 678.458.5812


Learn How To Become A Travel Agent
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Book Your Travel & Vacations With


Travel Reservations: 1.800.243.4450

RTA #24635

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Monday, September 29, 2008

Stop Worrying and Get to Work

I get a kick out of negative people. How they can ALWAYS find something negative in ANYTHING they look at is a real gift. What they don’t get is that while they focus on the negative, what do you think shows up?

More negative stuff.

There has been plenty of news lately for people to focus on the negative, especially in this economy. Washington Mutual was big news late last week, and I read that many are very nervous about 3rd quarter results that will be out soon. (As if their looking for more reasons to be negative?)

This weekend I ran into a man with a very nice smile. I also read what he wrote, and I couldn’t agree more with what he has to say. I’ve also taken some of his advice and started working on a number of niche trips for people that I know which include romance, the great outdoors, and some golf trips.

Makes you wonder what we can do when Ultimate 5 Adventures goes live!

With the new CLIA requirements for 2009 set and in place, it’s put a renewed interest on my travel business, and it’s turning out to be just the ticket to turn this lemon concerning the "economy" into lemonade.

John Peters is one of the good guys in the Travel Industry in my book. Why? Because he’s come up with a solution, and like me, doesn’t want to participate in all the doom and gloom going on in the industry and the country.

Thank you John for not only being positive, but offering all of us a solution.

Stop Worrying and Get to Work

Okay, sure, the economic outlook is bleak. What is an agent to do? Are people going to take vacations this year? Will they stop traveling all together? Is travel doomed?

Stop. Breathe. Relax.

My father, a Greek immigrant who came to the US in 1948 and started one of the largest travel agencies in the country, always says to me: "I've been through a lot of horrible things in my life... and most of it never happened."

What does that mean? We humans tend to focus on the negative and in our minds we always imagine the worst. Well, cut it out! This industry is full of nay-sayers and frankly, it's what brings us all down. The glass is half full, you know.

As I see it, you have a couple of choices: you can sit around and wallow in the unknown or you can get cracking and drum up some business. How? For starters, stop doing the things you've always done and try something new. This is the time to "think outside the box." Take calculated risks. If the government can come up with a gazillion-dollar Band-Aid, you surely can come up with some unique ways to find new customers.

Here are some facts.

September is shaping up to be one of the best months ever at Tripology and this is a good indicator of what's going on in the market. Why? Well, consumers are looking for travel specialists, not generalists or "run of the mill" travel agents. They want real expertise, first-hand knowledge of the destination they're going to visit. They want passion. Start selling yourself for the professional that you are. Stop saying, "I can book anything," and start focusing on your specialty. I actually met an agent at a trade show who said she didn't have a specialty! What? Well, what are you most passionate about? Consumers can find agent generalists on every corner and about a million places online.


Consumers come to our site and enter detailed trips requests (over 45,000 in the past 12 months). That's right: 45,000-plus people looking for a travel specialist. We then connect them with up to three specialists. Of the three, guess which agents invariably get the business? The agents who can best sell themselves and prove they're a real professional with personal experience and a passion for what they sell.


Here's an idea. Put together five sample trips - each with a twist. They don't have to be too crazy, but they should be unique. Forget the commodity, price-driven stuff, too. You'll never win selling on price. Then, come up with some neat names for the trips: "Kid-Friendly Saint Lucia" or "Go Topless on Mykonos." As far as products, pick some unique ones. Everyone is selling hotels, so sell vacation rentals. Everyone is selling cruises, so sell small ship cruises. Everyone is selling tours, so sell educational tours. For heaven's sake, do everything you possibly can to stand out from the crowd.


Need help? There are dozens of tour operators and specialty travel companies that would gladly help you. If you belong to a consortium or marketing organization, your preferred supplier list is a great place to start.


Then, when you put your new portfolio of product together, have someone professionally create a teaser flyer. Mail it to every one of your customers with a personal note. Yes, a personal note to each of them. In the note, mention the ONE trip they should focus on. They'll read all of them anyway. You should already be using something like ClientBase or have given your mailing list to your consortium's marketing team, so this shouldn't be difficult. If you're not, you should at least be using some sort of database program.


This is just one idea. There are many others that you can get from your associates. Ask around for ideas. If you're Home Based, have you logged on to www.hbtacommunity.com yet? This is a great place to start.


After you've mined your own list again, it's time to find NEW customers. There are lots of ways to do this. I'm partial to Tripology.com, but hey, that's just me (and 8,500 other travel specialists).


(John Peters, CTIE, is president and CEO of Tripology.com, an online travel referral service that connects travel specialists to consumers seeking their expert knowledge and travel planning experience.)


PS - If you’d like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for my FREE Newsletter. Just like here, it’s loaded with food, water and sunshine to grow your YTB business.

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker

Phone: 678.458.5812


Learn How To Become A Travel Agent
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Book Your Travel & Vacations With


Travel Reservations: 1.800.243.4450

RTA #24635

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Monday, September 22, 2008

Fear Factor LIVE!

It appears that someone is still frustrated with me because I won’t let him spout off here on my blog. So in order to make this person feel better about himself, I’m going to highlight his entry for everyone to see.

Please note, that he’s sworn off writing about me on his own blog so that’s why you find it on this forum. (Not really, but I really wish they would for their own sanity.)

The spin, ignorance, and flat out lies are getting old and rather worn. However, the man obviously wants an audience, so I’ll oblige at this point. And I'd like to ask my own question not only to the poster, but all posters who like to hide behind thier computer keyboards. (Later)

I have to wonder why everything I post needs to be commented on these days. It was my understanding that nobody reads this blog any longer, but every time I post, somebody’s commenting on what I’ve said. They just HAVE to respond with some sort of rebuttal to correct what they believe to be gross errors and lies that I post here in my own little corner of cyberspace.

In contrast, do I need to correct some of the gross errors I’ve seen out there made by some of the same people who think they have a better vantage point than I do?

Not really…

Keeping up with John and all his posts is a full time job in its own right. How the man makes any money with all the time he spends reading and posting on the internet is a complete mystery. A bigger mystery for me is how this man formulates some of the ideas he has.

Like most people, he takes what he’s heard as actual fact, but never seems to check to see if it’s even remotely accurate.

I had a good laugh over his assumption that R&B Marketing stood for “Rick and Brenda”, and even went as far as stating that he checked the Nevada registration.

Not that it would matter if Phil & Doris Davidoff are REP’s or RTA’s, he’s convinced that they are because of the Freedom Awards we handed out to during the National Convention. Not comprehending that Frank Brummett, Bob Federico, and UHY, LLP are also Freedom Award winners.

And, what does it say about someone when other Zealots need to help him out and start correcting him?

None of these false, misleading or at the very least deceptive claims however appears to stop the man from spouting off all day, every day over his obsession and illusions about YTB.


I could follow behind with a shovel and dump truck cleaning up all the crap this guy posts, but I’ve resigned myself to the fact that it’s never going to stop, and I honestly, it’s not much fun or profitable working the garbage detail.

What is amusing to me however about this rebuttal is how much time he spent trying to justify his position.

Let’s not forget that this poster laid claim that he couldn’t find ANY positive press on Coach. I could care less if I found 1 or 10 positive articles; it’s four more than he even cared to admit.

I LOVED the looooong drawn out explanation about a phone book. Maybe he spent all the time he did on this because he didn’t want anyone to look at why Rhode Island repealed its Travel Agent Bonding law? (That would be a 40% decline in Travel Agencies over the last 5 years.)

Nor do I recall ever posting here this notion about 80% of all travel being booked on line. (I’m not going through three years of posts however to make sure.) I do find it odd that he conveniently missed my post less than a month ago on actual on line booking stats, or the type of client demographic that make these purchases.

I would like to answer one question John asked in his post which was directed specifically at me.

“But what about this Doug...the next time you are in the Corner, why not ask Coach to host a series of meetings to address his critics.”

You don’t have the guts do you John?

Why is it up to me, Firemedic, or any other YTB’er to do that? Dude, you’re the one with the problem with YTB, not us. I find it very odd that you took the time to see Scott Tomer, was in the same room with the man, but didn’t say word one to him. I find it odd that you know the e-mail address of the CEO, but can’t send a simple e-mail to ask yourself? You have the address, and the phone numbers, heck, you claim to get calls from inside the Home Office, but can’t ask them to forward a message to Coach to arrange such a meeting?

I wish I could say I was kidding, but sadly, that’s how lame this guy really is.

John, I’m sorry buddy, but I just can’t condone or help someone who doesn’t have enough of a spine to take advantage of all the opportunities you’ve had to set this up on your own. So I’ll have to decline your request and state that the only reluctance I see is your own.

What has become very clear, is that you, the other Traditionalists, and the Zealots you have following you are scared to death about what you might find when you actually come face to face with a man who has more integrity, more character, and more ethics in his pinky finger, than whole lot of you combined.

If we have a problem, we pick up the phone like Von Nickleberry, or maybe someone like Regina Osei and at least attempt to straighten things out like an adult. But not you John, you’re too good, you’re too busy, you’re too special, you want it handed to you on silver platter because you’re the great and powerful John Frenaye.

Great and Powerful Oz is more like it.

If it meant that much to you, it would have been done. But instead, you hide behind a keyboard and type away with all your little insults and spin about how YTB is destroying your precious industry, and you want us, meaning the field of YTB, to make it better for you.

I’m done with this “get a clue” idea.

I now have to up the ante to “get a spine”.


PS - If you’d like to keep up to date with all the latest news, acquisitions, and developments with YTB feel free to sign up for my FREE Newsletter. Just like here, it’s loaded with food, water and sunshine to grow your YTB business.

Doug & Ronda Bauknight
AKA: TravelPro
Travel Agent / Networker

Phone: 678.458.5812


Learn How To Become A Travel Agent
Image

Book Your Travel & Vacations With


Travel Reservations: 1.800.243.4450

RTA #24635

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